Engineer, Managed Services Contact Center (Remote - Morning Shift)

DescriptionSEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.THE ROLE: Engineer, Managed Services Contact CenterJob Summary:As a Presidio Engineer, you will support the Managed Services Contact Center customers. The primary activities include application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support. This role will follow the morning shift - 5:00 am ET to 2:00 pm ET.Travel Requirements:This will be a remote role (within the Continental US). In this role you will be expected to travel up to 10%. Job Responsibilities:Perform minor SR upgrades of Contact Center solutions.Perform minor script alterations on call routing and prompting.Adhere to best practices defined by Cisco, Amazon, Twilio and Presidio.Troubleshoot and make administrative changes to customers' contact center environments as requiredRemain up to date on newly released versions of Cisco and 3rd party contact center productsStay up to date on relevant competitive solutions, products and servicesMaintain current certifications and obtain new contact center certifications as they become available.Required Skills: Strong problem-solving skills (the ability to assess a problem and determine an effective course of action)Experience with project management and resource tracking techniquesKnowledge of software and/or hardware, testing and implementationAbility to work effectively and add value as a team memberDemonstrate technical knowledge and consultative skillsAbility to perform tasks with minor supervisionDemonstrate ability to implement, drive and track projectsAbility to apply solutions, technology and products to a business opportunityStrong written and verbal communication, listening, and strong presentation skillsAdditional Desired Skills: Cisco ICM/UCCE/PCCECisco CVPCisco IPIVReGain EIM/WIMVXML Gateway configurationH323/SIPCisco WxCC (Webex Contact Center)Cisco WxCCE (Webex Contact Center Enterprise)Amazon ConnectEducation and Experience: Bachelor's degree or the equivalent work experience and/or military experience4 years' experience with Contact CenterABOUT PRESIDIOPresidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.For more information visit: http://presidio.comPresidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdfIf you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.RECRUITMENT AGENCIES PLEASE NOTE:Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio. #LI-PH1Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.Minimum Salary: 31200.00

Maximum Salary: 31200.00

Salary Unit: Yearly