Trainer III - Client Services / Operations

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Launch your career with Paylocity!Description

Deliver advanced training through in person, virtual, and blended training to meet the various needs of the Inside Sales, Client Training or Implementation teams. Training events can include new hire, advanced skills, career progression readiness, leadership, and individual or team performance support.

Manage all aspects of classroom preparation including creating/distributing agendas, learning materials, scheduling invitations, managing rosters, scorecards and other requirements as needed.

Mentor and coach learners/employees through shadow sessions and 1:1 training.

Identify training gaps and create a needs analysis with all stakeholders to ensure training needs are met.

Proactively identify required curriculum enhancements and changes to meet the evolving needs of the department and then make the required changes in a timely manner.?

Evaluate internal audiences and communicate their progress to the respective managers with a journal write up including all feedback and developed course of action following all 1:1 and coaching sessions with employees.

Leverage non-training time to determine future training needs and enhancements and maintain knowledge of Paylocity’s services, processes, and products.

Maintain proficiency /delivery certification in required role-specific content including general Paylocity product knowledge.

Collect and share feedback from trainees for the purposes of self-development and program enhancements.

Maintain proficient understanding of adult learning theory and various learning styles and collaborate with other L&D Specialists, Instructional Designers, and business partners to ensure course curriculum, materials, modality and resources are aligned.

Ability to adapt various facilitation styles to accommodate classroom, virtual, group, and 1:1 environments.

Maintain scores in the top 20% of your peers on Surveys and LSOs.

Collect and analyze feedback from cross-functional leadership and subject matter experts to make change recommendations.

Conduct needs analysis and develop training material to be utilized at the team level.

Manage the structure and organization of training material in various knowledge management systems.

Maintain advanced knowledge of new/enhanced Paylocity products in order to certify on new training content.

Act as a peer-mentor to new team members.

Participate in cross-departmental training initiatives.

Serve as a Brand Ambassador for Paylocity's culture and values.

Requirements

3+ years of training experience required.

Bachelor’s degree or equivalent experience required.

Knowledge of/experience in applying learning theories and principles including adult learning theory.

Strong interpersonal skills to be able to communicate effectively to a multitude of personalities.

Ability to plan, lead, organize and manage multiple projects.

Professional written and verbal communication skills.

Attention to detail, analytical and critical thinking skills.

Experience with blended (ILT/VILT) learning approach preferred.?

Proficiency with Microsoft Outlook and Office Suite – Word, Power Point, Excel

Prior customer service experience, sales experience preferred

Prior payroll experience preferred.

Team lead experience preferred.

Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com.