Personal Injury Intake Manager

Personal Injury Law Firm is seeking a full-time personal injury intake manager.

The ideal candidate must possess the following qualities:

Great communication skills

Well organized

Detail Oriented

Must have great customer service skills

Must be a critical thinker and problem solver

Proficient in basic computer programs

The following skills are preferred:

Bilingual Spanish speaking is a huge +

Proficiency with Filevine, Lead Docket, and High Level

Strong vocabulary, grammar, and writing skills

Comfortable working in a paperless office

Benefits:

Competitive pay

Paid holidays

Paid time off

Paid sick leave

401k

To apply, send your:

Cover letter

Resume

Salary requirements

Key Duties and Responsibilities:

- Persistently monitor and answer all potential new client inquiries via phone, email, and text through our CRM.

- Screen Intake calls and obtain pertinent information to determine potential client’s legal needs.

- Send and collect sign-up documents to potential client and follow up accordingly.

- Obtain evidence from the client at the time of the initial call, including photos of injuries and any relevant documents.

- Follow up with pending inquiries.

- Update logs and reporting systems to reflect status on all potential new clients.

- Refer clients with non-personal injury cases to partner law firms.

- Perform other tasks as assigned by the supervisor.