Customer Service Representative

Description Seeking Customer Service Representatives!Robert Half is seeking an articulate, highly-skilled Customer Service Representative in the growing Manufacturing industry. Do you love building solid customer relationships? Then this position may be for you. Be prepared to come into a dynamic and fast-paced environment in this role. This could be the Aliquippa, Pennsylvania Customer Service Representative position you're looking for, if you're available for a long-term contract / temporary to hire engagement.Your responsibilities in this role

Manage and place incoming telephone calls

Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

Retrieve and oversee the sending of written business communications

Contribute accurate, friendly customer service in a timely fashion Requirements - Strong customer service and office administrative skills

Excellent computer skills

Ability to recognize, evaluate, and resolve problems effectively

2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

Proficiency in Microsoft Excel

Comprehensive knowledge of customer service

Microsoft Office Suites experience required

Administrative Assistance experience highly desired

Foundational knowledge in Answering Multi-Line Phone System

Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Supportive, positive attitude with a professional demeanour applied to all tasks

Ability to interact effectively with internal and external partners and clients/customers

Hands-on knowledge of MS Office Suite

Sound written and verbal communication skills

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .