Associate UPS Store 3294

PLEASE NOTE: THIS IS A POSITION WITH "THE UPS STORE" NOT "UPS". UPS STORES ARE PRIVATELY OWNED

UPS Store is providing customers with world-class customer service. We focus on exceeding customer's expectations in everything we do and we do a lot: Packing, Shipping, Freight, Personal/Business Mailbox Services, and much, much more.

We are looking for people who are dependable, self-motivated, and well organized who are looking for a Long Term Opportunity

The ideal candidates will be able to multitask in a fast-paced environment and lead others through example.

Responsibilities include:

Greeting and engaging customers when they enter the store

Quickly understanding customer needs and provide options and solutions

Exceed Customer Expectations

Pack and Ship unique and fragile items of all shapes and sizes.

Must be able to lift 30 lbs.

Perform daily operational procedures including inventory management,

POS opening/closing procedures, and counting and balancing cash drawers

RESPONSIBILITIES

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Delivers outstanding customer service to walk-in customers and telephone inquiries

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Open and/or close the store and perform end-of-day accounting, etc.

Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

QUALIFICATIONS

Retail/customer service experience

Good communication and people skills

Must be resourceful and good at problem solving

Highly organized and detail oriented

Strong verbal and written communication skills, including spelling and math

Prompt, reliable, and responsible

Strong computer skills, including Microsoft Office. Adobe Suites is a Plus

Able to lift 30 pounds

Non-smoking environment

Must be able to work a flexible schedule including Saturdays and Sundays

Job Types: Full-time, Part-time

Pay: $13/hour; $1 more after 60 days; + monthly bonus

Job Type: Part-time

Shift:

M-F 8:00 am to 6:30 pm

Saturday: 9:00 am to 5:00 pm

Sunday: 9:00 am to 3:00 pm

Education:

High school or equivalent (Preferred)

Work Location: In person