Merchant Services Product Delivery Manager - Payments - Vice President

Do you have a deep understanding of product management discipline, strong focus on execution, and a passion for engaging with and solving client problems? Then you have found the right team.As a Client Service and Implementations (CS&I) Solution Design and Commercialization Product Manager you will be responsible for customer needs analysis, service definition and for documenting associated requirements across the JP Morgan Payments offering. Solutions Design's mission is to drive exceptional client experience through a relentless focus on the voice of the client while setting new benchmarks for innovation and digital adoption. To achieve this, you will be required to work directly with both our Client facing teams, various product teams, operations and implementations and service teams.Job responsibilities:

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination

Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements

Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Set up a CS&I product backlog per cabinet based on identified friction for new products in pilot stage

Assist with the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product, CS&I SMEs, Operations, Technology)

Analyse the needs of the various persona's which use or interact with the service, document their user journeys and use cases

Liaise with the product feature development teams to ensure that they understand these requirements

Build and or review test strategy and test cases

Help develop a rich data dashboard for product pulse, that will turn data into actionable intelligence

Assist in implementation of Client programs including configurations and setups

Required qualifications, capabilities, and skills:

5+ years of experience or equivalent expertise in product delivery or a relevant domain area

Demonstrated ability to execute operational management and change readiness activities

Strong understanding of delivery and a proven track record of implementing continuous improvement processes

Experience in product or platform-wide release management, in addition to deployment processes and strategies

Payments Product Management experience, particularly Merchant Services product knowledge

Strong Agile project management with experience working in Kanban and Scrum methodologies

Functional knowledge of technology stack and API economy

Experience documenting detailed requirements and use cases

Extensive experience in collaborating with Sales, Technology, Operations, Service, Risk, and Legal

Commercially minded with an ability to identify and implement differentiated opportunities

Demonstratable record of successful product delivery

Preferred qualifications, capabilities, and skills:

Proficient knowledge of the product development life cycle, design, and data analytics

Expertise in Client servicing and/or onboarding activities

Strong influencing skills with a driven mindset to overcome challenges to get product to market

Analytical, strategic and creative problem solver capable of developing innovative solutions

Strong presentation and communication skills

Proficient in Microsoft Word, Excel, and PowerPoint

Strong proficiency in JIRA / Confluence

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans