New Boutique Hotel - Front Desk

The Celestine: Front Desk Agent

EMPLOYMENT CLASSIFICATION: Hourly

Opening in beginning of 2024, The Celestine is a new 10-room hotel and bar with an upscale New Orleans spirit, located in the lively French Quarter neighborhood. The Celestine will be the premier boutique hotel and bar set in an inspired 18th Century manor that will grant guests an opportunity to feel inspired and at home in New Orleans’ French Quarter. It’s a stylish oasis, where classic architecture and inspired design meet 21st Southern hospitality to offer an immersive New Orleans experience.

The Celestine believes that all people should live joyful, balanced, and fulfilling lives, in defining what 21st Century Southern Hospitality can and should be, and in developing all of our team members into great leaders. Our five values are “I See You, I Love You,” “Be Inspiring,” “Do Cool Shit and Stay Humble,” “Teach Why,” and “Create Joy.” Our sister venues are Sylvain, Barrel Proof, and The Chloe, with Anna’s Bar and The Will and The Way!

We are growing and looking for additional team members to create excellent warm and engaging experiences for our guests. These team members will do so within a respectful and dignified environment that teaches and develops and empowers them to become autonomous thinkers. In time, they will become great hospitality leaders.

Job Description Summary:

This position is responsible for providing superior service with all guest interactions. Specifically, a Front Desk Agent will exceed the expectations of all guests in a multitude of tasks that include, but are not limited to telephone operations, checking guests in and out, general light cleaning and maintenance duties, preparing all necessary documents and reports, and taking reservations. The concierge services may include the following: transportation, dining reservations, floral requests, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

An Front Desk Agent must possess good communication skills, comply with the property’s dress code and have the ability to resolve conflict and possess a thorough understanding of Celestine policies. All Celestine employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Front Desk Agents must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners. Front Desk Agents must promote the property’s vision in all actions and decisions and are accountable to the overall team.

All employees, even those that are not exposed to guests on a day-to-day basis, are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Front Desk Agents must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Essential Functions

- Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

- Complete all shift checklist items

- Check in and out all hotel guests in a confident, professional and personalized manner

- Take hotel reservations accurately and efficiently

- Assist in the development and implementation of special projects

- Assist Bar staff to ensure a streamline guest experience between the two spaces

- Prepare and serve a variety of hot and cold beverages, including cocktails, beer, wine, and expresso drinks. While maintaining a clean workspace.

- Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

- Maintain a positive relationship with all employees and guests

- Ensure all calls are answered in a courteous, professional and efficient manner

- Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

- Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

- Maintain accuracy with all accounting and billing procedures

- Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

- Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions

- Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.

- Maintain a high level of cleanliness and safety in the work area

- Ensure that all equipment is maintained in good, safe working condition

- Maintain an increased awareness of safety issues throughout the property

- Keep abreast of safety and emergency procedures and OSHA requirements

- Attend relevant meetings

Reporting Relationship

- Reports Directly to: Managing Director

- Also works for: Director of Hotels

Education, Experience, Qualifications

- High School diploma or general education degree (GED). College Degree preferred.

- Two (2) years related experience in the hospitality or service industry.

- Willingness to work flexible hours, including weekends and holidays, to meet the demands of a luxury hospitality environment.

Competencies

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

- Ability to write routine reports and correspondence

- Ability to speak effectively before groups of co-workers and sister property staff

- Proficiency in Microsoft Excel and Word

- Ability to understand other computer programs (i.e. Property Management System, POS)

- Ability to apply concepts of math including: addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals.

- Eye for detail

- Customer service

- Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility.

Working Conditions/Environment

- The noise level in the work environment is usually moderate

- The person in this position may have to lift up to 50 pounds on a daily basis

- The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for two (2) hours per day

- The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BASE HOURLY: $18.00