Help Desk Technician

Help Desk Technician Location Dahlgren, VA Requisition # 2365 Division Information Technology Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=RESOMANA&cws=37&rid=2365) Job Description Help Desk TechnicianResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Help Desk Technician (0000-0800 midnight shift) in Dahlgren, VA. The selected applicant will be responsible for:

Effective use of Help Desk tracking and ticketing system(s)

Effective verbal and written communication

Maintaining a professional relationship with all customers and clients in a very busy call center environment

Providing technical support by responding to and resolving end-user problems

Installation and configuration of new workstations, peripheral equipment, and software

Documenting internal procedures

Assisting with the onboarding of new users

Supporting the maintenance of multiple classrooms including reconfiguring furniture layouts, cabling, general upkeep

Ability to lift up to 50 pounds

One (1) year of Systems Administration and/or IT Help Desk Experience and DoD 8570 IAT Level 2 Certification (Security + CE) is required. The selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies. Additional Training may be required to be completed within 90 days of start.

Security Clearance: An active DoD Secret clearance is required to start. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

RMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.