MidSouth Service Management Director - Education

OverviewPublic Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Responsibilities

Creates, implements and continuously improves on the client development plan.

Organizes, coordinates client meetings demonstrating valuable insights and growth.

Develops strong relationships across members of the team and create growth for our business.

Understands our product and service offering and have the ability to talk fluently about it at every possible level.

Communicates at a senior level and create confidence, excitement around the company's products, services, and goals.

Leads and follows through on the development of solutions and articulate to clients plans, scope and deadlines.

Reports to the head of client services department and other management on a daily basis.

Creates, and promotes a supportive environment in which all members of the team can learn and grow.

Addresses conflicts with clients, diving into issues as they arise and proactively manage situations with professionalism.

Oversees the management of client expectations and delivery of high-quality services and products.

Leads by example, always aspire to a high level of professionalism and manage unacceptable behavior immediately and fairly.

Evaluates work and processes of the department to ensure top quality work is produced at all times.

Attends all kick-off meetings and briefings where account managers are accountable for the project.

Encourages and nurtures the development and growth of the team, enabling training, reviews and opportunities.

Collaborates closely with strategy and engineering teams, communicating strategic thought or client feedback.

Works closely with Management teams to establish new opportunities with existing clients, and creates new service packages and product offerings.

Ensures that the business achieves excellence in client services and that challenges are within the team and business is being managed.

Mentor teammates, and inspire them to perform to the best of their ability. Leading by example, owning up to responsibilities and handling challenges effectively.

QualificationsRequired / Desired Experience:

Bachelor'sdegree or 5 years' work experience.

5+ years of Client Management work experience.

Required Skills and Orientations:

Must have the ability to identify and build opportunities with clients and articulate in a way that keeps clients engaged at any level of seniority.

Must be well-versed in managing a team, and can provide outstanding support to all projects.

Excellent organizational, project management, and communication skills with the ability to follow-through on details and communicate confidently across team and clients.

Impeccable responsiveness.

Practical and action oriented.

Remote Work Statement This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

be available during your set working hours

have a safe, private, and distraction-free environment in which to complete your work, and

be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.#REMOTE#LI-REMOTE#LI#EDUCompensationCompensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role: $100,000 - $150,000 and a potential discretionary bonus of up to 10%. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.EEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.>Job Locations USPosted Date 6 hours ago (3/27/2024 4:26 PM)Job ID 2024-10301 # of Openings 1 Category Consulting Type Regular Full-Time Practice Area Education ServicesPublic Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.