Help Desk Specialist I
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
Document and track the details of the issue, status and resolution, using the help desk tracking application
Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
Perform end user computer refreshes
Complete work orders, fully documenting each step of the troubleshooting process
Aid with division office moves
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work on-call rotation
Ability to work overtime
Ability to travel overnight
Education and/or Experience
High school diploma or general education degree (GED)
Two to four years related experience and/or training in an IT support environment
Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
Experience replacing basic components of various makes and models of system and printer hardware
Must be able to troubleshoot all aspects of computer components
Ability to adapt to a constantly changing environment
Possess strong interpersonal, written and verbal communication skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
Proficiency with MS Office and email
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:· Medical, Vision and Dental· 401(K)· Employee Stock Purchase Plan· Flex Spending Accounts· Life Insurance· Vacation, Sick, Personal Time and Company Holidays/Build YOUR future with D.R. Horton, America’s Builder. //#WeBuildPeople2/Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!LinkedIn, Twitter, Facebook, InstagramJob: Information Technology Organization: Corporate Title: Help Desk Specialist I Location: TX-Arlington Requisition ID: 2401784