IT Service Supervisor

Who Were Looking For:Are you a technical person with a passion for organization and attention to detail? Do you enjoy working to continually enhance technology and its use through superior service? If so, do your best work with Acme Tools as an IT Service Supervisor.About Acme Tools:Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acmes catalog, and internet division were acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online. We pride ourselves on having a growing, innovative eCommerce department with a start-up-like atmosphere, which will allow you to create and execute strategies with freedom and approach projects in creative ways.Youll Enjoy Our:

Work-Life Balance

On-The-Job Training

Professional Development Training and Programs

Competitive Pay and Annual Performance-Based Increase Opportunities

Generous PTO

Paid Holidays - we are closed on the 6 major holidays of the year

Maternity Leave (partially paid through company-paid short-term disability!)

Work environment where everyone strives to do their best work and can see their impact on the company.

Generous Employee Discounts

We Also Provide:

Various Medical, Dental, and Vision Insurance Plans to Fit Any Lifestyle and Family

Supplemental Health Insurance Add-On Programs

Medical and Dependent Care Flexible Spending Accounts

100% Company-Paid Short- and Long-Term Disability Insurance

401(k) Program and Company Matching

Life Insurance

What Youll Take Ownership Of:

Analyze IT end user system requirements and provide recommendations for IT system improvements

Utilize IT service management platform to properly communicate and document work completed while building an internal knowledge base and repository of data

Continually make improvements to IT service delivery, communication and automation

Work with IT team members to deliver on set SLAs

Communicate expected project scope and deadlines with internal IT team along with IT customers in order to assure successful project completion

Research and escalate issues as necessary to assure proper resolution

Assist IT Technician and Application Support teams with the prioritization and completion of required day-to-day support operations

Provide reporting and metrics related to IT service delivery

Document any trend data regarding IT issues and requests in an effort to identify possible larger scale problems

Coordinate daily with technician and application teams to assure team members have the ability and tools to deliver on the mission of IT to support all end users with a positive experience focused on correct and timely solutions

Other opportunities for growth as assigned

Need-To-Haves:

Bachelors degree in information technology, Computer Science, or a related field. Or equivalent experience

Previous experience in a supervisory or team lead role is often preferred.

Excellent analytical and problem-solving skills.

Love-To-Haves:

Excellent written and verbal communication skills

Strong attention to detail

Helpdesk experience is a plus

Employment offers are contingent on drug-screen and background check. Relocation to Grand Forks, ND required. Acme Tools is an equal opportunity employer.