M365 Collaboration Engineer

Are you looking to elevate your cyber career? Your technical skills? Your opportunity for growth? Deloitte's Government and Public Services Cyber Practice (GPS Cyber Practice) is the place for you! Our GPS Cyber Practice helps organizations create a cyber minded culture and become stronger, faster, and more innovative. You will become part of a team that advises, implements, and manages solutions across five verticals: Strategy, Defense and Response; Identity; Infrastructure; Data; and Application Security. Our dynamic team offers opportunities to work with cutting-edge cyber security tools and grow both vertically and horizontally at an accelerated rate. Join our cyber team and elevate your career.Work you'll do

Support the development, deployment and execution of Office 365 services and develop roadmaps and service strategies.

Administer, deploy, and provide engineering support for customer programs.

Acts as an Microsoft 365 SME and escalation point of contact for customers.

Develop concise and accurate engineering documentation including design artifacts, knowledge guides, and standard operating procedures.

Provide technical and operational subject matter expertise for Microsoft 365 Service adoptions in the organization.

Manage tasks, priorities and be able to articulate and provide proper updates to managers and senior management.

Daily monitoring of Microsoft 365 technical activities; primary support of the service with a thorough knowledge of appropriate utilities/tools, roles, and responsibilities.

Develops and maintains detailed and accurate documentation as requested by the Service Manager, team lead, etc. Documentation may be required for operational procedures, troubleshooting steps, and technical analysis for products, features, and capabilities.

Assists customer application teams for troubleshooting and addressing end user issues. Troubleshoots and resolves issues that affect the ability of the Microsoft 365 services at full functionality. Troubleshoots problems and take corrective action to fix problem.

Monitors system outages and takes appropriate actions as per the standard procedure.

Works with Microsoft and other third-party vendor support to address product related issues.

Analyzes and defines the organization's information architecture. Understands and designs taxonomies for customer organizations.

Ensures changes are planned and implemented in a sound, low risk manner, without creating system outages and following company's change management processes.

Implements security structures provided by the security infrastructure group to prevent unauthorized access and maintain system security.

The teamDeloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of more than 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.At Deloitte, we believe cyber is about starting things-not stopping them-and enabling the freedom to create a more secure future. Our Cyber Application Security team advises federal clients on integrating security activities throughout the software development lifecycle to enable the design, build, and deployment of secure applications. Our team focuses on concept and requirements, design and development, verification, production and maintenance, and retirement. If you're seeking a career in vulnerability management, quality assurance, or GRC tools, then Application Security at Deloitte is the offering for you.QualificationsRequired:

A minimum of a Bachelors Degree required

Active Public Trust or must be able to obtain and maintain a security clearance for the role

5+ years of Microsoft 365 Collaboration experience

5+ years of development, deployment and execution of Office 365 services experience

5+ years of experience with reporting, automation, technical documentation, SQL, databases, and SQL Server Database Admin

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Must have good communication and collaboration skills

Good organizational and time management skills

Must be team-oriented and able to collaborate across many participating teams

Prior professional services or federal consulting experience

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.