Customer Service Representative
Description We're Seeking a Remote Customer Service/Call Center Specialist Sharpen your skills as aCustomer Representative Specialist in the growing Public Sector industrythrough this opportunity at Robert Half. This is a long-term contract /temporary Customer Service Representative position lasting for 8 months. Thisrole would be fully remote, Monday-Friday 8am-5pm, paying $17 per hour. Your responsibilities inthis role Answer phone calls and work with constituents to assist with data entry of the constituents' applications are completed and submitted. Develop and maintain strong understating of application documentation, policies, and procedures. Handle high volume of incoming telephone calls. Must be comfortable working with technology. Experience working in a previous remote call center role. Performing data entry, entering information into system databases while talking on the phone Deliver outstanding, friendly customer service in a timely fashion. Retrieve and oversee the sending of written business communications.Requirements - Strong customer service and office administrative skills
Supportive, positive attitude with a professional demeanour applied to all tasks
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Strong communication skills and able to receive criticism well
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent problem-solving skills
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Comprehensive knowledge of Call Center Customer Service
Strong technical skills including proficiency with MS Office
Excellent computer skills
Demonstrated experience performing extensive research to resolve complex customer inquiries
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .