Director Collections
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.Job DescriptionJob Summary The Director of Collections is responsible for day-to-day strategies and performance of overdue/delinquent accounts, as well as the creation and improvement of collections processes. The function will manage Early Pay Default, MA/NH, and Early Skips functions. Job Duties
Provides and documents performance feedback through side-by-side coaching, performance reviews, mentoring, goal setting and deficiency management.
Manages performance objectives of collections and drives for results.
Manages performance objectives of collection supervisors/team leaders and drives for results.
Reviews collection efforts specialty teams and reviews compliance adherence.
Improves customer satisfaction and call quality by monitoring and providing feedback.
Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace.
Participates in the interviewing of collectors/supervisors/team leaders and make hiring decisions.
Ensures compliance with Exeter’s policies & procedures, safety, state and federal process regulations and standards.
Other duties as assigned.
Education and Work Experience
Bachelor’s degree in a related field or equivalent experience.
Six (6) or more years of direct job-related experience, to include a minimum of four (4) years in the automotive lending industry, preferred, and two (2) years supervisory/management experience.
Process Management experience, Certification in process management preferred.
Exeter Finance LLC is an Equal Opportunity Employer.Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons. 88,200.00 USD-$121,200.00At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.If you are a California consumer and would like information about our online and offline privacy practices, please see our “California Consumer Privacy Statement” available here (https://res.cloudinary.com/govimg/image/upload/v1670513113/5b74966e98f5e27ebbf48fa8/Exeter%20Finance%20CPRA%20California%20Consumer%20Privacy%20Statement%20Final.pdf) .