Court Support Supervisor (Supervisor 3)

To apply, please follow this link: https://oregon.wd5.myworkdayjobs.com/en-US/SORExternalCareerSite/job/Supervisor-3Court-Support-Supervisor-REQ-152678

Interviews: will be scheduled within two weeks after the application deadline.

Who we are

Oregon Judicial Department (OJD) serves the public. The people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public.

We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work, lived experience, and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

Benefits to you

We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.

The annual salary for this position is $85,296 - $132,324.

10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.

OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job!

Salary offers are made with consideration of the candidate’s education and experience.

Position Highlights

The Deschutes County Circuit Court in Bend, Oregon, is hiring a Court Support Supervisor (Supervisor 3).

As a member of the court’s management team, you will analyze the effectiveness of work unit operations, participate in weekly meetings, and bring issues to the team in an honest, constructive, and solution-oriented manner. You will develop and implement new court policies, procedures, and forms, and you will implement changes to existing court procedures in response to statutory changes or customer service needs. You will also foster strong working relationships with judges, court staff, public and private-sector agencies, upper-level managers, external stakeholders, and community partners to help increase our court’s effectiveness.

As a supervisor, you will create and update position descriptions, conduct job interviews and reference checks, develop training materials and documentation, conduct training for new and existing employees, and motivate and coach your staff. You will approve timesheets, conduct performance appraisals, maintain employee records, identify and resolve issues, assign and set priorities for staff work assignments, review completed work for accuracy and timeliness, and counsel and discipline staff as necessary. You will also schedule and attend monthly work unit meetings, keep staff informed about changes to laws, rules, policies, and procedures, and supervise the Juvenile Hearings Officer program to ensure the proper handling of caseloads.

Part of your time will be spent resolving complex issues regarding appellate transcripts, retaining and dispositioning exhibits within prescribed policies and timelines, monitoring individual workloads to ensure the court is meeting mandatory deadlines and performance measures, and teaching staff about our business continuity plan, evacuation strategies, and emergency procedures.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for Cover Letter and Work History/Resume

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.

Cover Letter

Attach your cover letter (not to exceed two pages) in the Resume / CV / Cover Letter section of the application. Your cover letter and filename should include your name.

In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.

Address the cover letter “To the Hiring Manager.”

Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.

Prepare your cover letter before starting your Workday application.

Work History/Resume

Attach your updated resume in the Resume / CV / Cover Letter section of the application. Your resume and filename should include your name.

OR

Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information. Your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have an associate’s degree in business, management, or a related field.

AND

Five (5) years of progressively responsible supervisory or staff-support experience. Qualifying OJD experience would be at the equivalent of Court Operations Associate or above.

NOTE: Your recent experience must reflect staff support or supervision, directly or through lead workers, of staff performing a wide variety of clerical, analytical, and technical support duties. The supervisory experience must include most, or all, of the following:

special projects,

developing and updating policies and procedures,

hiring or recommending hiring,

training,

assigning and reviewing work,

evaluating performance,

responding to staff concerns, and

handling disciplinary actions.

OR

Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

Experience and skill in establishing long-range objectives and specifying the strategies and actions to achieve them.

Experience supervising staff, including training, motivating, effectively communicating, assigning, and evaluating work, and handling discipline.

Experience in making decisions related to workflow, priorities, and assignments.

Experience recognizing, addressing, and managing conflict in a business or professional setting.

Experience accomplishing work through developing collaborative relationships with internal and external stakeholders.

Experience creating and developing business processes.

Experience evaluating statutory, rule, or system changes to ensure rules, processes, or procedures are compliant and meet all necessary requirements.

Working Conditions

This is a full-time position, and the general work schedule is 7:30 a.m. to 4:30 p.m. Monday through Friday. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per work week.

Occasional irregular, after-hours, or overtime work may be required.

This position provides backup coverage for supervisors in the Court Information and Accounting section, the Court Records section, and other operations as needed.

This position constantly monitors courtroom dockets to re-evaluate staffing needs in each of the courtrooms and must make quick/immediate decisions regarding reallocation of staff, balancing individual courtroom needs, judge expectations and staff availability.

Frequent phone and in-person contact with people from diverse backgrounds.

Frequent phone and in-person contact with people who may be facing challenging life circumstances, highly stressful situations, or trauma.

Long periods of sitting or standing may be required.

Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.

ADDITIONAL INFORMATION

Criminal Background Check

You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility

OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies

Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans' Preference

Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans web page for additional details, information, and resources.

Conduct Expectations

Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity

As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.

Employee Benefits

Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.

Workday related information and resources are available here.

For questions about a specific OJD job posting, call 503-986-5930.

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.