Automotive Service Manager

We are car enthusiasts who love our customers. We pride ourselves in providing service excellence with every visit. When not wrenching professionally, our staff races Miata's and builds lemons race cars. We also love to go camping with our 4x4 trucks. We go to King of the Hammers each February. In June, we take a week off for summer break to tackle the iconic RUBICON TRAIL! At the end of September, we attend the 24 Hours of Lemons at Buttonwillow Raceway. Each November, we participate in the Miata Reunion at Sonoma Raceway. We like to finish up the year with extra days off around the holidays.

Harbor House Hybrids is a family-owned business established in 1964. We specialize in servicing 2000 and newer Asian and domestic gasoline, hybrid and electric vehicles. As a AAA certified shop, we uphold the highest standards of service excellence. Located in Morro Bay, California, our shop enjoys some of the best weather for working on cars. We are committed to providing top-notch service and expertise to our customers, ensuring their vehicles are in optimal condition and running smoothly.

JOB DESCRIPTION:

We are currently seeking a dedicated and experienced Service Manager to oversee daily operations. The Service Manager will play a pivotal role in supervising a staff of 7 including technicians, a porter, and a remote service advisor, to ensure efficient operations and exceptional customer service. Additionally, the Service Manager will be responsible for ensuring compliance with California smog regulations and coordinating smog-related repairs.

RESPONSIBILITIES:

Develop and enforce service procedures and standards to meet manufacturer specifications, industry regulations, and California smog requirements.

Coordinate service appointments and allocate resources effectively to meet customer demands, service timelines, and smog inspection deadlines.

Collaborate with the service advisor and the technicians to ensure seamless communication with customers and accurate documentation of service requests, including smog-related repairs.

Stay updated on California smog regulations and ensure that all smog-related repairs are conducted according to state requirements.

Create estimates for repairs and maintenance services

Review analytic reports and production boards

Monitor service performance metrics, such as turnaround time and customer satisfaction, and implement improvement strategies as needed.

Strive to achieve an overall shop productivity rate of 75% or higher by optimizing workflow and resource allocation.

Review digital inspections to enhance customer communication and streamline service processes.

Utilize remote payment options for customer convenience and efficient transactions.

Utilize a top notch shop management system to track service requests, inventory, appointments, and customer interactions.

Handle customer inquiries and complaints promptly and professionally, striving to resolve issues to the satisfaction of the customer and the company.

Maintain accurate records of service transactions, inventory levels, equipment maintenance, estimates for repairs, and smog-related documentation.

REQUIREMENTS:

Proven experience as a Service Manager or similar role in the automotive industry.

Minimum 1 year of experience as a service advisor

Minimum 1 year of experience as an automotive technician.

Minimum 1 year of experience as a parts specialist

Strong leadership and managerial skills, with the ability to motivate and inspire a team.

Excellent communication and interpersonal abilities, with a focus on delivering exceptional customer service.

In-depth knowledge of automotive systems and repair procedures.

Proficiency in automotive service software and basic computer skills.

Ability to work in a fast-paced environment and adapt to changing priorities.

Knowledge of California smog regulations and experience coordinating smog-related repairs.

ASE certification (current or the ability to renew)

FLEXIBLE BENEFIT OPTIONS:

Health insurance

Pet Insurance

Retirement plans with 3% company matching

2 weeks paid time off per year for vacation and/or sickness

Daily lunches provided

Uniforms provided

Access to shop for personal use

Company-provided Cell Phone

Employee discounts

Gym membership

Life insurance

Aflac

Disability insurance

GOALS:

Assist in growing annual sales from $1 million to $1.5 million through effective management strategies and excellent customer service.

HOW TO APPLY:

If you are motivated, experienced and ready to lead a dynamic team, give me a call or start the process by filling out the pre-interview questionnaire:

https://access.genosinternational.com/harborhousehybrids

I look forward to meeting you

-Ritchie