Lead Tech Resource Mgmt

LEAD TECH RESOURCE MGMTWHAT IS THE OPPORTUNITY?This position is responsible for leading the successful deployment and alignment of employee and contractor resources across technology groups and technology initiatives. The Lead of Tech Resource Mgmt engages with all levels of staff and management in the technology and business units. This role operates in a fast-paced environment with teams of motivated colleagues to deliver high quality solutions that add value to colleague and client experiences. Successful incumbent will be capable of working in a rapidly changing industry/environment, can tolerate ambiguity, demonstrate problem-solving leadership and act as a change agent at both the organizational level and via solutions delivery.What you will do

Oversee and drive the alignment of employee and contractor resources across technology departments and a portfolio of programs and projects

Work with business teams to understand the people resource requirements for future projects, efficiently scheduling available resources to develop world class products and services.

Appropriately structure the delivery model and process to ensure that employee and contractor resources are prioritized and scheduled across projects to maximize effectiveness.

Develop and maintain a high performing team through effective hiring, coaching, rigorous performance/talent management processes, and vendor partner management.

Foster a collaborative, success-oriented team environment where resources are empowered and accountable. Provide work direction, delegation, and prioritization to team.

Provide thought leadership and significant influence to the continuous improvement of processes, policies and best practices to optimize delivery of employees and contractors.

Define, track and measure overall department performance and metrics. Complete and distribute applicable reports, models, status updates, statistics, etc., to technology leadership as required.

Provide proper escalation to leadership for issues/problems as necessary. Participate in the organization's strategic and financial planning process.

Gain and maintain a broad understanding of business, business needs, and how assigned employee and contractors by technologies/domain drive and support the business.

Provide effective and timely reporting on in-progress and forthcoming projects

Ensure that risks and dependencies across the project portfolio are managed effectively and reported to senior management.

Work in partnership with business and technology resource managers to plan the appropriate allocation of employee and contractor resources to ensure efficient project delivery.

Ensure program/project standards (documentation, risk/dependency management, budget tracking, reporting, and governance) are consistent across the department and meet the needs of stakeholders.

Ensure compliance with company's policies, processes and procedures.

Must-Have

Bachelor's Degree or equivalent

Minimum 10 years of experience in Technology

Minimum 7 years of experience in Program/Project Management and/or Application Management

Minimum 7 years of experience in staffing, resourcing, third party management

Minimum 3 years supervisory experience

Skills and Knowledge

10+ years of program/project management experience with a proven track record for delivering projects and driving execution.

5+ years of experience managing direct report teams preferred

Demonstrated experience of program/project management in an environment employing a variety of software development methodologies (agile, iterative, waterfall, etc)

Demonstrated experience and success in influencing, leading, and coaching without direct leadership responsibility.

Strong interpersonal, analytical, problem solving, facilitation, organizational, prioritization, effective decision making, and conflict resolution skills. Ability to negotiate or persuade others in complex situations.

Strong problem solving and analysis skills, combined with impeccable business judgment and ability to communicate with highly technical and business management teams

Ability to build, manage and sustain strong collaborative and productive relationships with business partners

Strong written and verbal communication skills with the ability to translate technical information to non-technical audiences and vice versa.

Strong planning and organization skills

Experience of managing multiple stakeholders at all levels of the organization

Demonstrated experience in motivating and leading project management teams

Strong people management skills, including an understanding of how to attract, develop and retain talented individuals and experience in identifying and implementing training & development plans

Demonstrated ability to lead complex strategic initiatives within a technical and/or business environment

Understanding of finance and capital budgeting principles

Understanding of end-to-end project and software development lifecycles

Experience working in a multi-vendor (outsourced) environment strongly preferred.

Demonstrates resilience and flexibility when presented with challenges or changing priorities

CompensationStarting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.