Safety & Hospitality Ambassador-Seasonal Part-Time

Safety & Hospitality Ambassador-Seasonal Part-Time

JOB POSTING ACTIVE: Active Until Filled

Apply online at www.downtownSpokane.org/employment. Applications are reviewed as received and selected candidates will be contacted directly. No walk-ins.

About DSP: The Downtown Spokane Partnership (DSP) is dedicated to the creation of a dynamic, vibrant, livable, and sustainable Downtown. As a private, 501c(6) not-for-profit organization, the DSP serves as Spokane's central city advocate focused on economic and community vitality initiatives. As the manager of the Downtown Spokane Business Improvement District (BID) since 1995, the DSP provides supplemental programs and enhanced services in the 80-block area that includes nearly 1,500 property owners and business tenants. To learn more about the DSP, visit DowntownSpokane.org.

About the Position: Safety & Hospitality Ambassadors are responsible for supporting company programs that proactively improve the public’s experience in downtown Spokane, enhance the public realm and mitigate the issues within the boundaries of the BID. Ambassadors promote a positive downtown experience while on foot or e-bike 7-days-a-week. They provide positive, friendly, and helpful interactions with all members of the public while giving information and assistance to citizens and visitors to the area, Ambassadors also monitor and report issues while supporting business and special events.

Reports To: Safety & Hospitality Ambassador Lead

Starting Salary Range: $18.50-$19.50 (DOE)

Classification: [Non-Exempt], Part Time Seasonal (20-30 hours per week)

Employee Benefits: [part time]

Washington sick leave

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Some benefits subject to full time classification or waiting/probationary periods.

Responsibilities & Duties: Essential responsibilities of this position include but are not limited to:

Greet and engage with members of the public, including with visitors, students, workers, residents, and businesses in various settings and all weather conditions.

Respond to inquiries for general information regarding downtown activities and businesses (including governmental offices) as well as nearby special events and programs.

Provide a visible uniformed presence to enhance the feeling of safety, with a goal of deterring crime and discouraging negative or nuisance behavior.

Offer safety escorts upon request from locations in the BID area to destinations within the BID.

Visit with businesses in the BID, providing notification of important community information and events, and listening to and reporting any community related concerns.

Provide additional uniformed presence and assistance at downtown events.

Report and document disturbances, graffiti, vandalism, and other observed criminal activity, including referrals to City Code Enforcement or the Spokane Police Department.

Promote a clean downtown by picking up and disposing of trash or litter while performing other duties. Report incidents of large item trash dumping in public rights of way (such as sofas and appliances, etc.)

Support efforts to collect public surveys and data, distribute information and promote the BID.

Utilize radios and mobile phones to document and report activity.

Enhance understanding of the unhoused, disabled, mentally ill and transient street population to support outreach and assistance to appropriate resource providers.

Participate in regular training and development.

Other duties may be requested/assigned.

About You: This position requires attention to detail in carrying out daily assignments, documentation and communication. The right candidate can easily establish rapport and connections with individuals and groups, is a team player, and has a nimble mindset.

Passion for downtown Spokane with exceptional work ethic and ability to exemplify DSP core values: Collaborative, Innovative, Diverse.

Display sound judgment and ability to maintain professional decorum under pressure with a positive attitude, strong communication skills and ability to convey information clearly.

Experience working in a fast-paced environment and an ability to work quickly and efficiently to problem solve with an ability to quickly adapt to changing circumstances.

Appreciate the need to employ appropriate de-escalation techniques calmly and sensitively.

Familiarity of area geography and major downtown destinations, including government offices, community venues, arenas as well as popular restaurants, bars, and shops.

Requirements:

Ability to learn/retain directions, facts, etc.

Physical stamina to lift/push/pull heavy objects up to 50 lbs outdoors in all weather conditions as required, including standing/walking for 8-10 hours per day.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Ability to speak, read, write, and understand English effectively to complete job duties.

Proficient with Mobile Phones, Smart Devices, radios and basic computer knowledge.

Flexibility in scheduling, including willingness to work weekends and evenings.

Pass background & drug screening.

Valid Driver’s License with insurable driving record. (preferred)

Downtown Spokane Partnership is an equal opportunity employer and is committed to inclusion and diversity. The DSP recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, gender identity or expression, sexual orientation, disability, age, veteran status, and other protected statuses as required by applicable law. All employees must have permission to work in the U.S.; employment eligibility verification is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The DSP does not discriminate based on genetic information in its employment-related policies and practices, including coverage under its health benefits program.