Growing SoCal Business is Hiring!

Our growing Southern California training and consultation business seeks a highly motivated and organized individual to fill the role of Customer Success and Projects Assistant. We take pride in exceptional customer service and are looking for a team member who shares this commitment and is eager to contribute to our collaborative and supportive work environment.

About the Role:

This is a remote position with flexible work hours within the company's core business hours of 8:00 am to 5:30 pm PST, Monday through Friday. The role requires 5 hours of work daily, and you will have the autonomy to establish your schedule within this timeframe. We are committed to working with you to create a mutually beneficial schedule.

Responsibilities:

Manage client accounts, ensuring their continued satisfaction and providing prompt and professional support through phone, email, and mail.

Guide existing and potential customers through the sales process and proactively identify upsell and cross-sell opportunities for existing customers.

Assist with project execution and administrative tasks to maintain efficient office operations.

Utilize strong communication and interpersonal skills to effectively interact with clients and colleagues.

Demonstrate a keen eye for detail and accuracy in all tasks performed.

Qualifications:

High school diploma or GED required.

Prior experience in customer service, sales, or the long-term care field is preferred.

Proficient in written and verbal English communication. Proficiency in Spanish and/or Tagalog is a plus.

Skilled in using Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat.

Knowledge of electronic database management (CRM), learning management systems (LMS), and WordPress is a plus.

Compensation and Benefits:

Competitive starting rate of $18 per hour, with benefits package offered.

Part-time position with opportunities for growth within a dynamic team.

To Apply:

Please submit your cover letter or statement and resume electronically, with the subject line "Customer Success and Projects Assistant." Willing to hire outside of California for the right candidate. Ad location is based on company location.