Business Program Manager
Are you an experienced business professional who wants to enable our regional sales centers to execute against sales priorities and exceed sales targets? If so, then Microsoft's Small Medium Corporate (SMC) & Digital Sales Team is looking for you!Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set three bold ambitions for ourselves: create more personal computing, reinvent productivity and business processes, and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We were recently recognized as the most attractive global employer and have been and continue to be known for our exceptional citizenship and community efforts. We have offices and career opportunities in all 50 U.S. states and 250+ countries around the world.Be a part of a multi-generational, diverse and customer-obsessed team that demands excellence. Develop and apply your skills alongside the leading technology, marketing and sales experts in a dynamic, fast-paced sales environment. And most importantly, achieve your personal goals and advance your career whether you are looking to build on your sales and consulting experience or exploring how to leverage your experience to dive into modern cloud.A Business Program Manager is a strategic role that designs and executes key business rhythms, as well as leads and drives key communications and milestones related to business planning for in-year and future-year workstreams and activities. The successful candidate will gain a deep understanding of SMC operating model, rhythm of business, and be part of a dynamic, fast-paced and quickly evolving sales organization. This position is a strategic contributor operationalizing, communicating, and executing the sales strategy.This role will partner with the Small Medium Corporate (SMC) Sales Excellence Leaders, Regional SMC COO (Chief Operations Officer), and Regional SMC HQ (headquarters) team and will interface with a broad network of sales management and other key stakeholders supporting the Asia business.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.Responsibilities
Business Program Manager will be responsible for Program Planning and Design – Designing the Rhythm of the Business.
Partner with Sales Excellence Leaders (SELs), Solution Leads, COOs and other related stakeholders.
Define the scope and design the content of the Rhythm of the Business (RoB) with Corp HQ, Region and Area (Regional VP RoB to IC RoB).
Document the stakeholders, scope, frequency, agenda, format, KPIs.
Drive change management leadership for RoBs when there are changes in sales strategy or KPIs.
Identifies internal opportunities to improve current rhythms with minimal guidance.
Collaborates with others to identify root problems (e.g., root-cause analysis), gather requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record.
Improve operations of existing programs by applying industry methodology, defining program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in program issues and strives for simplification.
Works with cross-functional stakeholders to design programs from initiation to delivery with guidance.
Supports and contributes to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) of the RoBs such as impact, and effectiveness.
Plan, lead and communicate the timeline, required preparation, and action owners prior to Corp HQ & Regional RoB.
Ensure there is solid structure on format & flow of the prep, workback schedule, hybrid options (office or Work From Home), how action tracking will be done post-meeting.
Ensure coherent narrative across all ROB meetings
Partner with Sales Excellence Leaders (SELs), Area Transformation Leads, SE&O, and SMC Sales Ops teams to drive communication and planning motions
Lead the comms and next steps for any in-year or fiscal planning processes.
Collaborate with Corp HQ team, Sales Ops, SE&O, GPS to ensure clear visibility to what’s coming ahead.
Communicate with SELs on upcoming processes / changes. Define objective, action required, due date.
Project manage the workstream and the underlying activities within Region.
Collaborates to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Begins to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Begins to independently work across to ensure all program requirements are understood and can be met.
Works with others to evangelize programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact with minimal guidance. Begins to adapt communication style and storytelling strategy according to audience and business needs.
Identifying and solving for key blockers/ asks to enable business agility. Solve for key blockers and asks to help accelerate business growth across both sales segments.
Champion Regional Point of View and collaborate with Corp HQ team, Regional HQ, Global Partner Solutions, Sales Ops and field to address the identified blockers/ asks.
Provide inputs to Corp HQ teams for FY planning to systemically address the challenges and improve business agility.
Assists others who overlook a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for programs. Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance.
Demonstrates an understanding of mapping or how systems work and impact one another. Collaborates with others who work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Helps develop processes around scope and scheduled changes for programs, and communicates them to stakeholders.
Collaborates with others to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Begins to contribute to monthly business review (MBR) and begins to run rhythms regularly to identify what is working and what is not, and helps make improvements accordingly.
Begins to independently collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback using scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Collaborates with others to use data analytics (e.g., scenario analyses) to derive insights and training that help identify program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
With minimal guidance, utilizes direction and strategy from leadership regarding business area of expertise in order to execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly with minimal guidance.
Contribute to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).
Embody our culture and values
QualificationsRequired Qualifications:
Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
OR equivalent experience.
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year. Certain roles may be eligible for benefits and other compensation.Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until April 9, 2024.Microsoft Careers#EOJOBSMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .