Knowledge Management Process Manager

DescriptionIntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Knowledge Management Process Manager with Parallon you can be a part of an organization that is devoted to giving back!BenefitsParallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Knowledge Management Process Manager to help us reach our goals. Unlock your potential!Job Summary and QualificationsThe Knowledge Management Process Manager is responsible for the oversight and operational management of knowledge management projects, implementations, reporting and governance. This individual is a member of a cross functional team, which includes knowledge management and learning and development professionals, business owners and clients, project management, IT&S and others as needed. They will work closely with these various groups to drive knowledge management processes and strategies to achieve desired results. As a key strategic resource to driving knowledge management, this person demonstrates solid management skills and behaviors in addition to continually striving to meet and exceed customer expectations. This individual will have responsibility for managing and executing multiple concurrent projects: planning and leading various business unit executives and their designees through the successful execution of knowledge management initiatives. In addition, evaluation of knowledge management technologies, their appropriate uses, and providing direction around development in and usage of those knowledge management technologies falls under the responsibility of this role.What you will do in this role:

Aligns and drives knowledge management strategy and goals to deliver high-quality, integrated knowledge management solutions that complement the business strategy

Evaluates and determines knowledge management technology solutions that best advance various business strategies across the Parallon enterprise

Manages the development and delivery of knowledge management reporting, metrics, policies and procedures, and other knowledge management deliverables

Leads enterprise account management for Parallon’s knowledge management technology and/or applications

Manages and analyzes governance processes to improve knowledge quality and drive cost effectiveness of knowledge management initiatives

Executes knowledge management strategy and initiatives, coordinates with Project Management, Learning and Development Team , Business Owners and clients, Technology Teams and others as necessary to ensure initiative success

Managing Individuals and Teams –drives completion of project work by managing individuals and teams; delegates appropriately

Strategic Thinking – utilizes critical thinking to plan future programs and events

Communication - communicates with impact, using language appropriately to deliver clear and concise messages to business owners while ensuring understanding; well-developed and effective oral presentation skills to support public speaking events and facilitation activities; knowledge of the basic principles of developing effective communication programs; strong writing skills

Adaptability –maintains effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements, and cultures

Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Synthesis - translates a large volume of pertinent data into clear, concise, and user-focused language to support effective communication delivery and consumption for deliverables such as communication plans, process flows, etc.

Confidence - confidently offers suggestions for improved work processes and operational efficiencies

Project Management - applies tools and processes to identify and communicate project goals, schedules, responsibilities, progress and performance

Organization - proactively prioritizes needs and leverages resources, makes preparations to effectively manage schedules

PC Skills – applies skills in Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, knowledge management technology/applications, as well as data synthesis utilities such as PowerApps, PowerBI and others as needed per project/initiative

What qualifications you will need:

Bachelor’s degree required

Master’s degree preferred

Equivalent work experience may substitute degree requirement.

2-3 years working experience developing knowledge management process or technologies

1-2 years of experience managing and implementing enterprise initiatives

Knowledge Management credentials and/or certification preferred

Healthcare background preferred

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderBe a part of an organization that invests in you! We are reviewing applications for our Knowledge Management Process Manager opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.