06 Apr
Provider Engagement Specialist - (Remote/Bilingual Required))
Texas, Brownsville , 78520 Brownsville USA


What You’ll Do

The Provider Engagement Specialist develops positive, long-term relationships with pediatric offices, specialty practices, hospital discharge planners/social workers and other members of the community teams to support engagement of eligible patients and their families. The PES is responsible for increasing patient and family engagement through direct outreach via the phone, and in the community.

- Identify innovative strategies to enroll patients and families into Imagine Pediatrics

- Develop relationships with Pediatricians, Pediatric specialists, local hospitals, home health agencies, group homes, and clinics to drive engagement of eligible patients and families

- Relationship management: Establish a cadence of meeting with community partners to discuss Imagines services, already engaged patients/families and eligible patients.

- Develop working relationships with practice Managers, PCPs, and key provider stakeholders to build formal business relationships

- Comfortable with telephonic outreach to eligible families to enroll them in the Imagine program

- Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members

- Meet or exceed established monthly engagement targets

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role, you will need:

- Dynamic personality and a knack for developing good interpersonal relationships with

- Comfort with scientific terminology and be able to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies.

- Familiarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners), pediatrics preferred but not required

- Spanish fluency required

Required Qualifications

- 2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry

- Proficient in Microsoft Excel, Word, and PowerPoint

- Access to reliable transportation

- Ability to walk families through technology portion of enrollment

- Fluent in Spanish

Preferred Qualifications:

- Provider engagement experience

- Experience with CRM platform

- Hospital or healthcare experience

- Proficient in PowerPoint and Excel

Who We Are

We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don’t replace a child's existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What We Live By

We’re guided by our five core values:

Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.

Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.

Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.

Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.

One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.

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