Senior Customer Success Manager, Agency

Experian Marketing Service’s mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.The Senior Custom Success Manager for Agency will be responsible for developing strategic relationships with top media holding companies across the ecosystem. This position will work across multiple internal teams at Experian including product and strategy to develop and deliver on the Agency GTM plan. By leveraging Experian’s unique position in the data and identity space, the CSM will establish and grow partnerships with agencies to help increase efficiencies and spend for key advertisers across TV and digital channels.About us, but we’ll be briefExperian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We’re doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Tapad, a leading digital identity resolution provider.#uniquelyexperianWhat you’ll be doingThe Sr. CSM will be responsible for retaining and growing current agency relationships. The role will work internally with key stakeholders to build out a GTM strategy that utilizes Experian’s key products and relationships to scale our agency vertical.

Responsible for proactively managing the day-today-relationships within an assigned set of clients and prospects  

Work hand in hand to support Account Executive across your shared book of business 

Responsible for engaging and supporting client contacts to ensure the seamless execution of services, expanding business relationships, and also driving growth and upsell opportunities within the existing account base.  

Manage the daily “quarterbacking” of client’s projects/campaigns to ensure flawless execution of projects and acting as the liaison between the client and internal departments 

Serve as the internal voice of your clients and become a go to resource internally and externally 

Liaison with many teams across the business including Technical Account Teams, Marketing, Product, Privacy & Compliance, Contracts, Sales teams and other Business Units.   

Develop a deep understanding of Experian products and be able to quickly understand a partner’s role in the ecosystem and how we expand together  What your background looks like

Thrive in an environment where you have multiple clients across agency type and social platforms 

Managing partnerships and creating opportunities to expand both the human and the commercial relationship comes second nature 

You’re a self-starter, love balancing your own priorities, and excel in managing expectations internally and externally to ensure deadlines are met 

You love to raise your hand and take on new opportunities and challenges

You love to collaborate with multiple teams internally and externally 

You’re curious and always looking to stay ahead of the trends in the ad-tech/mar-tech ecosystem 

Experience working across the “LUMAscape”, including but not limited to DSP’s, Data Marketplaces, Social Platforms, ATV and beyond 

Experience working with agencies or for an agency

Bachelor’s Degree from a four-year university 

Ability to travel 20% (client meetings, internal events and networking)

5-10 years online advertising experience required; Minimum 3 years’ experience as a Partner Manager, Customer Success Manager, or Account Manager 

Culture at ExperianOur uniqueness is that we truly value yours.Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering the list goes on!PerksAll your information will be kept confidential according to EEO guidelines.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this isThe Power of YOU (https://www.flipsnack.com/79B9EDC8B7A/the-power-of-you-report-external-2020/full-view.html) andand it reflects what we believe. Seeour DEI work in action (https://www.experian.com/diversity/) !Please contact us atJobPostingInquiry@experian.comto request the salary range of this position(include the exact Job Title as it reads above in your email).In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company-paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here (https://www.experian.com/careers/)