Quality Assurance Manager
Care about people?
We are seeking Quality Assurance Manager candidates.
Are you passionate about caring for and providing support to individuals with developmental disabilities? Look no further! We are actively seeking motivated and compassionate individuals to join our supportive team.
WHY CHOOSE US?
PARTNERS OF CHANGE is a social non-profit organization located in Santa Maria, California area that provides independent living support for individuals with intellectual and developmental disabilities. At PARTNERS OF CHANGE, we strive to empower our clients by promoting independence and inclusion within their communities, and providing quality care that meets their unique needs and preferences.
We are a reputable and compassionate organization dedicated to empowering individuals with disabilities to lead fulfilling lives.
We are committed to fostering a supportive work environment where everyone's contributions are valued.
Our team consists of dedicated professionals who care deeply about the well-being and growth of each individual we serve.
ABOUT PARTNERS OF CHANGE
Partners of Change is a nonprofit organization dedicated to empowering adults and children to thrive in today's world. We specialize in providing personalized supportive living and independent living programs for individuals with disabilities, focusing on the development and maintenance of daily living skills.
JOB DESCRIPTION
The Quality Assurance Manager is responsible for overseeing the implementation of quality control processes and ensuring a smooth transition for current and new team members. This dual role combines managerial and field responsibilities, requiring strong leadership skills, attention to detail, and the ability to effectively communicate.
The Quality Assurance Manager must exhibit high emotional intelligence and empathy skills. Strong communication skills and problem-solving skills to find workable solutions for challenges and issues.
KEY RESPONSIBILITIES
IMPORTANT: Flexibility and open availability are requested. The employee is expected to fill in for call outs and open positions when necessary, serving the Lompoc and Santa Maria areas. The employee will report directly to the Director.
Customer service and communication skills with the ability to maintain a friendly and positive demeanor while interacting with clients and their families.
Monitor all aspects of quality assurance, including staff and participant communications, all documentation.
Ensuring documentation is accurate. Reporting and Documentation: Maintain accurate and up-to-date records of field activities. Prepare reports for management on program progress and issues.
Ability to de-escalate and maintain a positive, goal-driven teaming relationship and to ensure quality of service for the participant.
Adhere to timelines for yourself and staff.
Must demonstrate the ability to problem solve and troubleshoot.
Ensure regular site visits are conducted. Assess service quality and compliance with standards. Address any issues or concerns promptly and efficiently.
Build and maintain positive relationships with participants and their families. Ensure that client needs are met and that they receive high-quality support.
Compliance and Safety: Promote a safe and healthy work environment for staff and clients.
Physical Demands
Regularly required to speak and listen.
Frequently required to stand, walk, and use hands.
Occasionally required to sit, reach with hands and arms, and lift and/or move up to 25 pounds.
Ability to travel to various locations as needed.
Work Schedule:
IMPORTANT: Flexibility and open availability are requested. The employee is expected to fill in for call outs and open positions when necessary, serving the Lompoc and Santa Maria areas. The employee will report directly to the Director.
The work schedule for this position is as needed, shifts vary depending on participants availability and need.
Compensation: The compensation package for this position is competitive and commensurate with experience. Benefits such as health insurance, and professional development opportunities are available.
Partners of Change is an Equal Opportunity Employer and does not discriminate based on race, color, national origin, sex, religion, age, or disability in employment or the provision of services.
Join our team and start making a difference in the lives of those we serve!