HIRING NOW! Lodging Manager at Lake Tahoe/Zephyr Cove Resort
To be considered, please apply directly to this link: https://aramarkcareers.com/job-invite/504633/
The Lodging Managerwill be responsible for overseeing the day-to-day operations of the Front Desk, RV/Campground, and Housekeeping departments. The person will lead a team of supervisors and team members, ensuring that guests receive exceptional service and that all administrative duties are carried out efficiently. This includes managing a team of staff, implementing, and enforcing policies and procedures, monitoring and analyzing performance data, and identifying areas for improvement.They are required to maintain excellent communication with guests and all other departments, client, and other staff to ensure excellent customer service standards.
Ensure that all staff provide excellent customer service and handle customer inquiries and complaints in a professional manner
Manage a team of staff, including hiring, training, scheduling, and performance evaluations
Provide on-going customer service coaching and training to staff
Hold staff accountable and perform coaching or documentations with HR as a team
Communicate with other departments and clients to ensure that group needs are met.
Responsible for monitoring comment card program
Successfully respond to, resolve and record guest issues
Assist General Manager and managementin ensuring that staff adheres to policies and procedures
Assist General Manager and managementer with any projects or programs relating directly to customer service
Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
Other duties as assigned
Previous hospitality management and front experience in high-profile locations is preferred
Must have strong communication skills – verbal and written
Excellent guest services and leadership skills
Excellent conflict resolution skills
Must be fluent in English
Computer literacy required
High School Diploma or equivalent is required
Proficient in Microsoft business applications