Society Hill Hotel Now Hiring Assistant General Manager
Job Summary
Responsible for daily restaurant and hotel operations and actively ensuring a superior guest experience through excellent service. Supports the General Manager and entire team by organizing, planning and directing activities in all aspects of dining room service, front of house and beverage programming.
About You
An ultimate people-person, who elevates the customer experience through genuine connection and guest interactions.
Motivated, hard working and inspired by hospitality.
Working knowledge of service, alcohol, coffee and beverage programs with a passion for creating superior service,
beautiful lattes and standout cocktails.
Driven to lead a team of committed coworkers with an entrepreneurial spirit to reach targeted goals.
Strong communication, listening skills and emotional intelligence.
Essential Duties
Responsible for supporting and meeting daily restaurant operations to ensure a superior guest experience in
our dining room
Collaborate with the General Manager in analyzing and recommending methods drive sales, manage profitability, fulfill
operating hours to include all controllable spending (payroll, COGS, invoicing)
Manage beverage program; maintain relationships with purveyors, manage and submission of inventory, participation in
menu development
Assists the General Manager in hiring, training, developing, scheduling and evaluating employees through daily line-up,
staff programs and daily evaluation of restaurant service performance
Enforces company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
Interacts with guests to obtain feedback; effectively responds to and handles guest issues and complaints at all times
acting as a brand ambassador
Encourages a positive work environment for all staff
Qualifications
4-5 years restaurant experience
1 year bar management experience
1 year restaurant management experience
Ability to work in a standing position for long periods of time (up to 10 hours)
Ability to reach, bend and stoop