Homeless Services Coordinator

This is aGrant-FundedpositionSalary: $49,487 - $59,786Work Hours:Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST)

Hours may vary due to work assignments or projects.Work Location:City HallFLSA Status:This is anExemptposition.Department:Community DevelopmentCLASSIFICATION SUMMARY:Incumbents in this classification are responsible for providing professional social counseling, support, and clinical case management to homeless individuals and families by meeting them on the streets, in camps, and other remote areas of the city, building a relationship with them, and assisting them in finding permanent housing. Under direct supervision of the Homeless Program Coordinator, provide a range of services to individuals and families experiencing homelessness. Services include outreach, screening, assessment, housing interventions, advanced case management and data entry into the Homeless Management Information Services database.This position develops and monitors a service plan in conjunction with each client to empower clients, increase their self-sufficiency and to reduce the likelihood of recurring homelessness after being placed into permanent housing. The Service Coordinator will be responsible to assist the individual/family by determining what type of aid they need, developing a treatment plan and finding assistance. Research services available to clients and coordinate the services provided to clients. Assist clients with completing paperwork to apply for assistance programs.Typical responsibilities include: Collaborating with local service providers; build and maintain relationships with landlords; driving and walking to remote homeless sites in the wilderness, under bridges, and in rural and urban areas; collect donations of household goods; perform office management such as paperwork and scheduling; driving to homeless service provider agencies to meet with homeless individuals and families; building a relationship with homeless individuals and families; filling out paperwork with homeless individuals and families; submitting paperwork to correct agency; following up daily with both the homeless individuals and agencies to ensure paperwork is being processed in a timely fashion; attending weekly meetings and making daily reports to Homeless Program Manager coordinating appointments with landlords and driving homeless individuals and families to look at permanent housing.This position will transport homeless individuals, families and involve meeting homeless individuals and families in remote areas of the city. This may involve visiting locations that may feel dangerous, encountering living conditions that many might feel uncomfortable in, and walking, climbing, crawling, etc. to get to locations. This position can be psychologically demanding.Many individuals experiencing homelessness are also experiencing mental health and/or substance abuse issues, which can make communication difficult. This program is committed to housing individuals and families experiencing homelessness as quickly as possible, and providing wrap-around services for individuals and families, regardless of current circumstances of the individuals and families.SERIES LEVEL:This is a stand-alone position.ESSENTIAL FUNCTIONS:

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)Works independently or as part of a team to assess an individual's or a family's social functioning; assesses individual/family needs and identifies problems; provides education and counseling on an individual or group basis; develops with the client an individual/family plan to improve social function ng.Carries Caseload of homeless individuals and families while working to place them into housing and supports them once in housing.Finds, identifies, and works to establish a relationship with homeless individuals and families on by name lists.Works a flexible schedule to meet the needs of the program, staff and clients and to be responsive to changing environmental conditions which may impact homeless people.Maintains appropriate and accurate documentation of services provided; maintains liaison with community resources to ensure responsiveness; may collect data and file reports; performs other related duties as assigned.Through visits with individuals experiencing homelessness, identifies new homeless individuals and families and gathers appropriate information to add them to relevant by name lists.Regularly visits homeless service provider agencies to build relationships with agency staff and individuals experiencing homelessness seeking services there, in order to effectively pass on necessary communication to homeless individuals and families on by name lists.Researches resources offered locally in order to match homeless individuals and families with appropriate services, agencies, and case management.Assesses, performs intakes, and works with people to address barriers to housing, creating individualized case plans to achieve goals; provides follow-up case managementFollows up and coordinates with agency staff regularly to ensure individuals and families proceed quickly into permanent housing.Coordinates with landlords and drives individuals and families to look at possible housing opportunities in affordable housing units.Coordinates and drives personal cars to transport individuals and families to necessary appointments that will help facilitate quickly getting individuals and families into housing.Attends weekly housing group meetings to report on progress and be assigned new tasks. Reports on progress daily to the Homeless ProgramManager.Must meet regular attendance requirements.Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.Performs other duties as assigned.DEPARTMENT SPECIFIC DUTIES(if any):MINIMUM QUALIFICATIONS:Bachelor's degree in social work or a related field, and three (3) years or any combination of relevant education, training or experience sufficient to perform the essential duties of the job will be considered. Willing to work as a general case manager, providing on-site services, as staffing and patient needs may require.LICENSING AND CERTIFICATIONS:Valid Tennessee Driver's LicenseKNOWLEDGE AND SKILLS:Knowledge of motivational interviewing and practices; working with persons in crisis situations; local homeless service providers and resources for homeless individuals and families.Skill in prioritizing work; prioritizing needs of individuals; analyzing basic data and reports; creative problem solving; situational awareness; handling multiple tasks simultaneously; collaborating with external partners; and, excelling in communication and interpersonal skills as applied to interaction with coworkers, supervisor, outside agencies, homeless neighbors and others, sufficient to exchange or convey information and to receive work direction; techniques of Non-Violent Crisis Intervention, or other similar program, to safely interact with people who may be mentally ill, abusing substances, or otherwise confused, aggressiv