Manager, National Clinical Launch & Product Specialists

Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comManager, National Clinical Launch & Product SpecialistsTeam Leadership:

Supervise and manage a team of Clinical Launch Product Specialists, providing guidance, mentorship and support.

Foster a collaborative and high preforming team environment.

Clinical Expertise:

Maintain a deep understanding of Mako robotic platform and applications.

Serve as a clinical subject matter expert and resource for both your team and external stakeholders.

Training and Education:

Act as a resource for Clinical Launch Product Specialists, ensuring they are well-equipped to provide education and training to healthcare professionals and cross functional teams.

Collaborate with internal stakeholders to enhance training materials and methodologies. 

Product Integration:

Collaborate with hospital administrators and surgical teams to plan and execute the seamless integration of Mako robotic technology into their surgical programs

Data Analysis:

Collect and analyze data related to system utilization, surgical outcomes, and user feedback.

Utilize data insights to identify opportunities for process improvement and enhanced patient care.

Track and report launch metrics.

Track and report on team metrics and activity.

Customer Relationship Management:

Build strong relationships with key healthcare stakeholders, including surgeons and hospital administrators. 

Act as a liaison between Stryker and healthcare facilities, addressing their needs and concerns. 

Compliance and Quality Assurance:

Ensure that all clinical practices related to Mako robotics comply with regulatory requirements and internal quality standards.

Assist in maintaining product integrity and safety.

Qualifications & Work Experience:

Minimum 8 years of work experience required, including 5 or more years in healthcare.  

Minimum 5 years of experience with MAKO robotic applications. 

Minimum 3 years of experience as a Clinical Launch Product Specialist or Mako Manager

Previous experience in managing a team is desirable.

Ability to coach, train and aide in development of team.

Strong knowledge of orthopedic surgery and robotic- assisted surgical technology and applications is required. 

Excellent interpersonal skills and persuasive communication skills. 

Ability to train and empower others with responsibilities.  

Ability to travel extensively to support product launches and customer engagement. 

Problem-solving skills and the ability to make informed decisions under pressure. 

Ability to conduct launch presentations and quarterly business reviews with customers.

Success in diagnosing and reviving underperforming robotic accounts.

Success in introducing new technologies to the market is a plus. 

$107,800.00 - $177,800.00 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.About StrykerOur benefits:

12 paid holidays annually

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.