Customer Service Representative
Customer Service Representative
Sonoma Tilemakers is a leading wholesale manufacturer and distributor of high-end residential and commercial ceramic tile, stone and glass. We are looking to fill a full-time Customer Service opportunity with a talented team player that enjoys providing customer with the best customers experience.
Consider joining a family that believes that our work begins and ends with a love for what we do, manufacturing wonderfully beautiful artisan tile! Loyalty and respect go hand in hand which is why today 45% of our employees have been here for 10 years or more.
Position Summary:
The Customer Service Representative is responsible for order processing, managing inbound and outbound telephone calls and e-mails from customers, data-entry, offering technical support as well as problem research, resolution and follow-up, all while offering the exceptional customer service we’ve committed to our customers.
Essential Functions:
Understand customer needs via phone, email, and fax
Provide pricing and quotes, product information, literature, samples, and support for customers
Process orders and product returns
Research and respond to requests from customers
Engage in technical discussions with customers
Promote solutions and services
Remain knowledgeable and up-to-date on product changes and developments
Work as inside liaison to outside sales team
Perform other duties as assigned
Requirements
Knowledge, Skills and Abilities:
Proficient in MS Office
Excellent written and oral communication skills
Excellent customer relationship skills
Organized, strong attention to detail
Strong problem identification and resolution skills
Excellent listening skills
Passionate and self-motivated
Able to perform basic mathematical calculations
High level of integrity and work ethic
Reliable and dependable with consistent attendance
Minimum Qualifications:
High school diploma or general education degree (GED)
3 to 5 years of work experience in high volume Customer Service, Hospitality, Sales, and or Logistics
Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques helpful
Company Benefits:
Sonoma Tilemakers offers competitive wages and a comprehensive benefits package including Medical / Vision / Dental Insurance, Health and Dependent Care Flexible Spending Accounts, Profit Sharing, Retirement 401k Plan, paid holidays, paid time off, service awards, employee recognition awards, and more.
Salary Description
$23 - $25
Thank you for considering Sonoma Tilemakers!
Apply on this link:
https://recruiting.paylocity.com/recruiting/jobs/All/6b5cdcf3-d8f4-4d6e-a85c-452e4318b2f2/Sonoma-Tilemakers-Inc
Sonoma Tilemakers is an Equal Employment Opportunity Employer.