Hotel Spa Manager, Skamania Lodge

Skamania Lodge features two full-service restaurants and a backyard grille, three executive green golf courses, a full-service spa, axe throwing, an outdoor Aerial park, a zip line, miles of hiking trails, and 260 guest rooms including 6 luxury tree houses. With an additional 175 acres of outdoor adventures waiting, there is no better place to develop your hospitality career.

We are looking for a highly motivated, detail-oriented and customer-focused individual to join our team as a Spa Manager!

What you will have an opportunity to do:

The Spa Manager is responsible for providing treatments and effectively managing all operational aspects of the spa and fitness center including adequate staffing levels, completing financial management duties including budgeting, forecasting, payroll, and scheduling, as well as product inventory and ordering. Responsible for overseeing the spa supervisor, massage therapists, and estheticians and ensuring proper techniques and service standards are met. They will work closely with Resort Sales and Conference Planning to maximize spa services and retail sales to all resort and group guests. The Spa Manager is responsible for motivating and training staff to provide the most exceptional guest service experience.

They will be working closely with different members of our team, so they will need to be quick on their feet and have an engaging attitude.

YOUR ROLE and IDEAL PRIOR EXPERIENCE:

Full operational responsibility for the daily operations of the Spa, Pool, and Fitness Center.

Ensure compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa, Pool, and Fitness Center.

Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.

Interview, select and retain excellent staff to create a leading service and treatment presentation.

Direct, train, and maintain a high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.

Recommends short and long-term goals for the department regarding training and structure.

Promotes and champions resort culture and guiding principles and leads this process on an ongoing basis.

Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.

Develops and recommends department products, programs, services, policies, and procedures.

Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity.

Assist in ensuring the cleanliness of public spa areas including spa retail, treatment rooms, locker rooms, storage areas, product storage, pool, and fitness center.

Monitors and maintains the Wellness Center's physical infrastructure, including the pool, fitness room equipment/area.

Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.

Responsible for coordination and execution of spa packages.

Assists in conducting monthly trend statistics on treatments and peak operating times.

Consistently researches and recommends changes in retail and professional products, keeping abreast of market and industry trends/changes.

Liaises with the Health Inspector to ensure government standards are met.

Designs, implements, and evaluates health education, curriculum, seminars workshops, courses, and self-help programs for both guest and staff use.

Other duties as assigned.

COMPENSATION:

68K Annual Salaried Position

BENEFITS:

All employees (even part-time) receive free daily hot meals, Free access to the fitness center, showers, locker, pool, and hot tub; Free golf, and Zip-Line.

Full-time employees receive Health, Vision, Dental, Life, Pet, and Accident Insurance as well as 401k, Paid Time Off, Paid Sick Leave, and discounts on all our portfolio of hotel stays.

HOURS: Full-time

A willingness to work nights, holidays, and weekends is desirable in the hotel and hospitality industry.

LOCATION: Stevenson, WA

22 miles from White Salmon, WA

23 miles from Hood River, OR

28 miles from Washougal, WA

30 miles from Troutdale, OR

30 miles from Camus, WA

50 minutes from Vancouver, WA

50 minutes from Portland, OR

How To Apply:

Apply online at Skamania.com/careers, Email us your resume, or contact us at 509-427-2537.

We are hiring a variety of roles on our hotel property in housekeeping, spa, massage, kitchen cooks, bussers, dishwashers, front desk, servers, bartenders, hosts, and more If you're available for another position, apply as well and let us know what you're hoping for in a next position.