Front Desk Receptionist Chiropractic Office

Greets patients and visitors and assists them as appropriate.

 Explains financial obligations to the patients or responsible parties and collects co-pays and balances as required.

 Preps physicians' schedules/charts for eligibility days in advance.

 Communicates daily scheduling changes to clinical staff.

 Registers and updates patients' personal information.

 Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in

person or by telephone.

 Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery

compared to schedule; reminding provider of service delays.

 Ensures availability of treatment information by filing and retrieving patient records.

 Maintains patient accounts by obtaining, recording, and updating personal and financial information.

 Maintains operations by following policies and procedures; reporting needed changes.

 Contributes to team effort by accomplishing related results as needed.

 Must exercise utmost diplomacy and tact to provide excellent customer service for patients; Practices

confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

 Uses customer service principles and techniques to deal with patients calmly and pleasantly.

 Position will be cross-trained with that of Chiropractic Assistant.

 Other duties as assigned