Receptionist - Dental

The Dental Front Desk Receptionist is responsible for answering, telephone calls; scheduling, rescheduling and canceling of appointments; registering patients; answering patient questions; assisting with referral process and checking insurance eligibility.

This is a regualr fulltime, benefits eligible position 30-40 hours per week.

Duties and Responsibilities

Answer all incoming calls and properly route calls via appropriate transfer, message taking, or follow-up and return call, routinely check the queue to monitor number of calls on-hold.

Relay patient questions, requests and other calls to the appropriate person/department.

Efficiently and accurately schedule, reschedule and/or cancel medical appointments as requested by the patient and in accordance with AACIs Appointment Scheduling Policy.

Check insurance and verifies eligibility information.

Collect payments from patients in accordance with AACIs policies of handling cash.

Assist with referral process.

Collect, update and verify all pertinent patient demographic and insurance information.

Participate in patient education and health promotion activities.

Job Qualifications

Fluent in Spanish is strongly preferred (reading, writing, translating).

Experience in a dental healthcare environment is a plus.

Experience using electronic practice management systems is strongly preferred.

Demonstrate strong customer service skills.

Demonstrate understanding of patient services principles.

Demonstrate working knowledge of community primary care and mental health comparable outpatient clinic operations.

Learn more about us and why we are a great fit for you!

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=86320&clientkey=EE2DE7EA42FB7DF874A0B94BC8FFBAA9