Shop Technician

Position Title: Shop Technician

Reports to: Service Manager

Normal Hours: 8:00am to 5:00pm, Monday through Friday.

Qualifications:

Mechanical and electrical interest. College preferred or equivalent experience. Excellent communication skills. Ability to work independently within a team environment. Ability to systematically troubleshoot and provide proactive maintenance. Customer service minded.

Scope of Work:

The Shop Technician is responsible for the setup, in-shop reconfigurations and initial dependability assessment of new and used copiers, fax and printer equipment for the Service Department. He is to work with the Sales Administrator, Purchasing Coordinator, Service Supervisor and Technicians as a cohesive team that trusts one another, engages in constructive conflict, commits to group decisions and holds one another accountable and acknowledges that they are part of a larger team, (the company), to provide the best possible customer service to internal and external customers.

Maintaining a clean and organized shop, and machine warehouse area will enable BCS customers, and prospective customers, see an efficient, and professional work area that you and other Service personnel will be proud to work in and show.

The Demo area is often a customer’s impression of our company. It is the responsibility of the Shop Technician to maintain a fully equipped, neat, clean and professional Copier Sales Demonstration area, by insuring it is stocked with the models determined by the Sales Manager and all equipment is clean, organized, and functioning. All equipment in the Demo Room will be ready for a customer demonstration at all times.

The Shop Technician is responsible to use all available resources to systematically complete in-shop issues, while effecting repairs and providing proactive maintenance that maximize copies between calls.

Through the service process, the Shop Technician is responsible for exceeding customer expectations by maintaining a business like appearance, effecting repairs quickly. Appreciating the customer’s position and resolving their issues is as important as repairing their equipment.

The Shop Technician is to stay up-to-date with technology and customer care by participating in training, in-house or at factory training centers, and using the manufactures websites, and emails, as a technical information resource. Discuss technical bulletins, product changes and repair challenges at Team meetings contributing to the technical and customer skills growth of the Team.

The Shop Technician is responsible for processing all paper work in a neat and timely manor including completing work orders, history cards, part request forms and etc. enabling equipment history accuracy, inventory accuracy and time accountability.

The Shop Technician is responsible for fully utilizing and maintaining the technical resources on his personal laptop enabling him to have the latest upgrade flashes, problem solutions, service and part manuals needed to repair equipment quickly and effectively. Use Outlook email to communicate to Technicians and Supervisors fixes discovered, requesting input for fixes, customer issues and staying up-to-date with what is going on within our company. Use Outlook calendar to schedule Team meetings, company meetings, follow-up with customers, etc.

Any other duties that management deems necessary.

Attitudes, Skills and Knowledge Required

Results Orientated

Effective Time Management

Team Player

Positive

Excellent Communication

Problem Solver

Technical

Mechanical

Company Policies and Procedures

Forklift certification