Help Desk Engineer

The ideal candidate will be responsible for providing first line reactive support for our Technology Success Partners. You will solve a wide variety of issues including Desktop, Server, Email, Networking and Cybersecurity. You will also provide troubleshooting and configuration support by using your strong technical skills in Windows environments, Cloud Services and IP networking. Strong documentation and security habits are absolute requirements.

Extensive training is available to staff.

Responsibilities

Manage Help Desk tickets in a timely manner

All work completed in a ticketed environment

Job located In-House, Laguna Hills/Irvine

Extensive Documentation

Secure and support network systems and infrastructure

Support , Secure and operate routers, firewalls and switches

Configure and maintain cloud based services

Monitor desktop performance and make recommendations based on performance analysis

Proficiency with a MAC and IOS computers

Excellent oral communication skills

Detail oriented in order to keep detailed notes on tickets

Highly organized to keep Help desk tickets order

Ability to diagnose and resolve basic computer technical issues

Qualifications

Associate's or Bachelor's Degree in Computer Science or related area desirable

Current Valid Drivers License - clean driving record

Experience in ConnectWise Manage

PowerShell scripting

Industry Certifications

Knowledge of IP networking fundamentals

Knowledge of Cyber Security fundamentals

Microsoft 365

Azure AD

Windows Server

Windows 10

Cisco Meraki

Ubiquiti