Service Technician

Job Description for Position of Service Technician

Job Summary:

Repairing and maintaining small engines, including two- and four-cycle motors, large lawn equipment, mowers, tillers, and other related vehicles and equipment. Responsibilities include diagnosing small engine problems, maintaining shop area cleanliness, and collecting and disposing of trash.

Essential Duties and Responsibilities include the following:

Repairs or overhauls small engines and related mechanical or structural parts for a variety of equipment types, such as lawnmowers, chain saws, concrete saws, string trimmers, blowers, etc

Able to perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis

Diagnosing and troubleshooting small engine problems

Maintains cleanliness of shop area

Collects and disposes of trash

Establishing and maintaining effective working relationships with other personnel and customers

Continually seek both technical and product training when available

Other duties may be assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Interpersonal - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Listens and gets clarification; responds well to questions.

Team Work - Gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; able to read and interpret written information.

Business Acumen - Displays orientation to profitability.

Cost Consciousness - Contributes to profits and revenue.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support - Follows policies and procedures.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; Commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.

Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Motivation - Sets and achieves challenging goals; measures self against standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of inventory software; point of sale and order processing systems; contact Management systems.

Certificates and Licenses:

No certifications needed

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular exposure to work involving or near moving mechanical parts and fumes or airborne particles.

The employee is frequently exposed to toxic or caustic chemicals.

Exposure to wet or humid conditions (non-weather); outdoor weather conditions; risk of electrical shock and vibration.

Exposure to moderate noise level.

Physical Requirements:

The physical demands here are representative of those that must be met by an employee to successfully perform the essentials functions of this job.

Frequently required to stand: talk or hear, walk and use hands for typing, handling parts, and operating office equipment

Required to bend, kneel, or squat.

Able to lift and handle heavy loads up to 50 lbs

Eyesight and hearing are important in diagnostics and trouble shooting equipment issues.