Front Desk Clerk

We are looking for a Hotel Front Desk Clerk to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include checking guests in and out, managing reservations and providing information about rooms, rates and amenities, daily management of housekeepers.

Responsibilities

Perform all check-in and check-out tasks

Take phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details, license and payments)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and ready to accommodate guests

Maintain updated records of bookings and payments

Skills:

Work experience as a Hotel Front Desk Clerk, Receptionist or similar role

Computer experience

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills, must speak English

Ability to multitask

Feel comfortable working alone

Must be able to work weekends

Shifts: 7am-3pm, and/or 3pm-11pm some weekend shifts required