Debt Collector / Account Recovery Representative

Job Description – Debt Collector / Account Recovery Representative

Join an established financial services company as a full-time Debt Collector / Account Recovery Representative.

The position is responsible for servicing, maintaining, and collecting outstanding balances on consumer accounts. The position is in the employer’s Tacoma headquarters office.

Responsibilities

Inbound/outbound calls to consumers.

Collect outstanding debts.

Establish payment terms with consumers for account resolution.

Answer inquiries by clarifying desired information, updating and documenting call center database accurately.

Skip tracing and asset location.

Recommending accounts to legal review when appropriate.

Maintain strict compliance with State and Federal regulations and guidelines.

Other duties as assigned

Qualifications and Requirements

· 2+ years debt collection or call center experience preferred, or 2+ years professional experience in customer service or sales.

· Exceptional customer service commitment

· Strong interpersonal and listening skills; assertive, persistent and ability to de-escalate

· Working knowledge of accounts receivable

· Strong organizational skills, attention to detail, ability to multi-task and prioritize

· Ability to follow verbal and written instruction

· Typing minimum 40 WPM

Working Conditions

· Office hours; Monday through Friday, 8:30 AM to 5 PM

· On the job training provided

· All prospective employees must pass a background screening

Benefits

Medical, dental, vision and life insurance

401(k) program WITH matching

Paid Time Off (PTO) after completion of introductory period, 3 weeks annually

Employer provided garage parking

Job Type: Full-time

Starting Salary: $18.00 - $20.00 per hour, DOE

Schedule:

Monday to Friday, 8:30 am to 5:00 pm

Work Location: One location

This position is in the employer’s Tacoma, WA HQ. Office hours are Monday through Friday, 8:30 AM to 5:00 PM. All prospective employees must pass a comprehensive background check. Interested candidates may visit our website at www.pugetsoundcollections.comfor additional information.

P.S.C., Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you need assistance or an accommodation due to a disability, please contact us at 800.922.8932.