Front Desk Manager
VCA SouthPaws Veterinary Specialists and Emergency Center is seeking a highly experienced client service professional to join our leadership team as Front Desk Manager.
Under direction from the HospitalManagersand in collaboration with the Director of Client Service, the Front Desk Manager performs a wide range of administrative activities related to quality patient care and excellent client service, finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task, and can demonstrate the importance and understanding of high-quality customer service.
Skills and Qualifications
Excellent knowledge of client service and communication center operations
Strong organizational skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong supervisory skills
Self-starter and team player
Strong client service background
Ability to lift up to 40 pounds
2 years of supervisory experience required
Experience in the veterinary field helpful but not required
This position will require a Monday through Friday schedule, with flexible hours between 7am and 7pm.
Job Responsibilities
Responsible for the day-to-day client service areas of the front desk and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
Direct on-the-job training to develop associate skill sets, advise employees of performance requirements with the standards of client service for the organization
Assist HospitalManagers and Director of Client Servicewith day-to-day operations
Resolve informal client complaints, maintain and report on these issues to the HospitalManagers and Director of Client Service
Responsible for the efficient day-to-day running of the front desk to include enforcement of policies, procedures and protocols
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the HospitalManagers and Director of Client Service
Make decisions on behalf of departments utilizing good judgment and demonstrating the best interest of the hospital and the clients
Coachassociatesand direct reports
Assist in the development and delivery ofassociateevaluations for the front desk with HospitalManagers and Director of Client Service
Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
Handle communication of financial information to clients and doctors
Act as a liaison between front desk and other department supervisors
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
We look forward to your application!
https://vca.wd1.myworkdayjobs.com/Careers/job/Fairfax-VA/Client-Service-SupervisorR-166702
At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.