Customer Service Representative

Do you want to come be a part of a great team? Want to enjoy yourself while working for and with a great group of people? Come join our team!

RooterPLUS Plumbing and Septic was founded in 1994 with the goal of providing world-class customer service to all of Metro Atlanta. We are looking for applicants who bring years of customer service experience and are available to work evening and weekend shifts.

Duties include:

Taking calls from customers and scheduling Septic & Plumbing Services

Open and maintain customer accounts by recording account information in ServiceTitan software

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Obtaining purchase order numbers

Taking customer payments

General office duties

Handling tough customers

Ability to work day, evening and weekend shifts

All applicants must:

Be able to think clearly and concentrate while working under pressure in order to perform duties without making

errors.

Demonstrate active listening skills

Be kind and have a positive attitude

Work well with others and demonstrate the ability to collaborate with teammates and supervisors throughout the

work day.

Be energetic

Be detail-oriented

Be organized

Have great phone skills

Have great customer service skills

Computer proficiency

Have knowledge of the Metro Atlanta area

Be able to multi-task

Be on time everyday

Previous customer service experience is preferred

ServiceTitan experience is a plus!

RooterPLUS is a Drug Free Workplace

Benefits:

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Bonus/Incentive pay based on performance

Restoration Referral Money

Schedule:

Will include Day, Evening and Weekend shifts

Please apply by responding to this job post or call Stacey at 678-451-7788

https://rooterplus.bamboohr.com/careers/34?source=aWQ9MjI%3D