Collection Specialist

Collection SpecialistLooking for a company that feels like family? Can you imagine finding that company AND getting in on the ground floor of a fantastic organization? We are building the #1 flooring company in America and looking for exceptional talent to grow with us. We love helping our customers transform their homes with floors that memories are built upon and guarantee those floors will be there for a lifetime. Hunter Financial, part of Refloor, is looking for a motivated individual who loves building trustful and long-lasting relationships with customers. Essential Duties & Responsibilities:

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Find and contact clients to ask about their overdue payments

Take actions to encourage timely debt payments

Process payments and refunds

Resolve billing and customer credit issues

Update account status records and collection efforts

Report on collection activity and accounts receivable status

Qualifications & Skills:

Proven experience as a Collection Specialist or similar role

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Familiarity with laws related to debt collection (e.g. FDCPA)

Working knowledge of MS Office and databases

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

High school diploma

Requirements

Customer service experience

Debt collection is preferred

Benefits

Hourly wage $16-$20

Health insurance

Dental insurance

Life insurance

Vision insurance

401(k) with employer match

Paid time off