IT Support Specialist: Technical Consultant

Are you a driven IT professional with a passion for technology and a knack for client service? Do you possess a strong understanding of network technologies and thrive in a consultative environment? If so, we want YOU to join our growing team!

We're seeking a detail-oriented IT Support Specialist to provide exceptional technical support and act as a trusted advisor to our valued clients. You'll be the first line of defense, leveraging your expertise to diagnose and resolve a wide range of IT issues, while fostering strong client relationships.

Key Responsibilities:

Technical Expertise & Problem-Solving: Utilize your in-depth knowledge of computer hardware, software, network technologies (LAN/WAN), and troubleshooting principles to diagnose and resolve client technical issues efficiently and accurately.

Client Advocacy & Consultation: Approach each interaction as a consulting opportunity. Actively listen to client needs, understand their IT environment, and recommend solutions that optimize their technology experience.

Exceptional Communication & Interpersonal Skills: Build strong and positive relationships with clients by providing clear and concise communication, actively listening to their concerns, and ensuring their satisfaction remains a top priority.

Meticulous Attention to Detail: Gather information systematically, analyze problems thoroughly, and document solutions with clarity and precision.

Collaborative Spirit: Work effectively with colleagues and internal departments to ensure seamless resolution of client issues and continuous improvement of IT support processes.

Professional Representation: Maintain a professional demeanor and appearance at all times, reflecting the company's commitment to excellence.

Qualifications:

Bachelor's degree in Information Technology or a related field (preferred).

Minimum 3-5 years of experience in IT support or a related field.

Strong understanding of Windows operating systems, troubleshooting methodologies, various software applications, and network technologies (LAN/WAN).

Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner.

A meticulous and detail-oriented approach to problem-solving.

Proficient in ticketing systems and documentation practices.

Ability to think critically and recommend solutions that improve client IT efficiency.

We Offer:

Competitive salary and benefits package.

The opportunity to provide exceptional service and make a real difference for our clients.

A dynamic and supportive work environment that fosters continuous learning and growth.

The chance to develop and refine your technical expertise in a fast-paced environment.

Ready to Make a Contribution?

If you're a highly motivated individual with a passion for technology and client satisfaction, we encourage you to apply! Please submit your resume and cover letter outlining your qualifications and interest in this exciting opportunity.