Repair Administrator
Repair Administrator Client Services, Calibration 1 regular full-time position, located in Logan, UTClosing Date: June 6, 2024Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Repair Administrator to join us in our pursuit to provide our customers with the highest quality products and world-class support. We Are Campbell Scientific We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety. What’s in it For You?
A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
Industry competitive salaries.
A great work culture where we work hard and make the time to enjoy both our work and the people around us.
Challenging and engaging work that makes a difference on a global scale.
What You’ll Work On
The Assistant Repair Administrator's primary role is to deliver an exceptional service experience to our customers, manage day-to-day operations of the client-owned equipment service activities, actively monitor customer service issues, and initiate actions that resolve problems and improve the customer service and quality experience promoted by Campbell Scientific.You’ll Support Your Team by Performing the Following Key Tasks
Create and maintain a strong culture in accordance with the Campbell Scientific’s core ARCTIC values Accountability, Respect, Client-Centric, Teamwork, Innovation, Continuous Improvement.
Issue, receive, process, and monitor progress of all Return Material Authorizations (RMA) service.
Coordinate the information flow between repair administration, repair technicians, and other stakeholders that ensure department efficiencies and customer service goals are met.
Provide repair estimates, acquire customer payment information, and verify shipping/billing information for processing of service activities.
Inspect items received for restock, verify condition of items to be restocked, and issue restock inventory numbers.
Maintain repair database, ERP accuracy, and the repair inventory.
Collaborate and drive process enhancements that facilitate continuous improvement in repair processes and customer service.
Display efficiency in managing day-to-day Service processes (5-day turn-around).
Provide feedback that enhances product and design quality.
Provide service that exceeds customer expectations.
What We're Looking For
High School diploma or GED
2 years’ experience in business, office occupations and customer service
Effective use of computer systems and software including Microsoft Office Suite (word processing, calendar, Outlook, etc.).
Self-motivated, pays attention to detail, possesses keen organization skills, and is driven to achieve customer service satisfaction
Ability to research and understand root-cause issues and initiate problem-solving decisions
Proven ability to work well with others individually and in group assignments and settings
Preferred Qualifications
Dependable office professional
Strong work ethic and dedication to meeting department and customer needs
Familiarity with MS Excel
Work Environment
Professional office setting, usually quiet in nature. Assigned workstation consistent with the performance of standard accounting and administrative functions.Physical Requirements Sitting or standing for extended hours during the workday; extensive use of computer system and related equipment; ability to lift 45 lbs.Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH2Mrkmo Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned. Campbell Scientific is an EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.