Senior Program Manager - Control Management

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) offers powerful backing and support that helps companies of all sizes gain financial savings, control, and efficiency. We provide a suite of payment and lending products, solutions for travel and everyday business spending, cross-border payments, global currency solutions, and business financing.The Control Management team supports the core operational risk functions including ensuring priorities are executed in a manner consistent with internal policy as well as external / regulatory expectations while enabling business growth, achieving superior customer experience, driving risk mitigation as well as operational efficiencies in a compliant way.   The  S enior Manager - Program Management  will report to the Director, Strategic Planning and PMO. This person will lead strategic initiatives, critical program operations, and communications to ensure successful business outcomes. This role will drive and influence a project portfolio that meaningfully impacts the way we interact with our colleagues and customers. Success looks like leading and partnering to develop, maintain, and deliver against committed roadmaps on-time, coming up with new ways to improve our business, quantifying results, and supporting stakeholder communications and program status. Core Responsibilities

Program and Project Management : Implement and manage Control Management initiatives including developing the vision, plan, and charter, handling each initiative throughout with clear communications to ensure success. Formulating clear execution plans and milestones to successfully conclude projects within required timeframes. Act as first point of escalation, aiding and guidance throughout the program delivery.

Program Reporting & Dashboard based on inputs from various collaborators, conducting analysis and incorporating external perspectives; Support project communications and alignment; Implement PMO standards, reporting, and cross-team coordination; lead regular touchpoints.

Governance: Develop and manage program governance, systems & processes, policies, and procedures including coordinating regulatory requests.

Investments : Manage investment budgeting, procurement, and resource allocation; support and contribute to the development of strategic goals and organizational planning.

Remediation and P rocess I mprovement: Support operational risk (compliance and regulatory) matters and identify potential risks, support remediation. Strive for continuous improvement in our processes and procedures, propose and implement changes to ensure a productive and efficient organization, in partnership with the wider team.

Stakeho lder Collaboration : Partner with cross-functional workstream leads to align on prioritization, identify resourcing needs, and connect interdependent teams and initiatives. Build links with key stakeholders across GCS platform and product owners. Collaborate with team members across Technology and Business partners to drive on time and within budget program delivery while establishing interdependencies, identifying risks, managing resource constraints, and eliminating roadblocks.

Capabilities : Apply project management rigor by leveraging tools and resources to maintain documentation, provide project status, reporting, and governance while adhering to PMO processes, documentation standards, and best practices.

Key Competencies/Minimum Qualifications

Project and Program Management : Successful track-record of managing sophisticated projects that deliver both technical and non-technical solutions to achieve business results, positively impacting the customer experience. 5 years of experience in project managing business improvements, large scale technology implementations, and organizational change management. Strong project management skills and expertise in process redesign.

Relationship Building : Proven results in developing effective, matrixed, cross-organization relationships, collaborating, and communicating across global business, technology, compliance partners.

Agile and similar methodologies : Developed understanding of Agile methodology and/or exposure to improvement methodologies (Lean, Six Sigma, or similar methodologies). Working understanding of Airtable, Jira, Rally and Confluence. Experienced at running test and learns with the appropriate monitoring frameworks. Ability and desire to continually learn about new technologies, project management methodologies, and adapt to ever-changing business and industry needs.

Analytical mindset : Shown ability to conduct thorough and understandable analysis using a combination of quantitative and qualitative methods to provide meaningful insights. Ability to take complex technology or service delivery discussions and break them down for business. Loves working in a lean, fast-paced, and dynamic environment. Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. Problem solver and agile decision-maker with solid analytical skills.

Communication : Strong understanding of project and program management and communication skills, attention to detail, and the ability to clearly and concisely articulate complex concepts for a variety of audiences. Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.

Leadership : Strong leadership skills with the proven ability to coordinate and influence team members from multiple internal departments and external vendors. Ability to effectively present ideas and communicate with senior leadership. Ability to manage across global teams with a diverse set of backgrounds, business objectives, and time zone constraints.

Operational Risk and Control Mindset : Understanding of operational risk concepts and programs. Solid process enhancement and control-oriented mindset.

Bachelor's degree or equivalent in related field.

Preferred Qualifications

Program Management experience leading complex technology projects using Agile Methodology.

Experience working in highly regulated environments, e.g., financial services.

Familiar using Tableau or other business intelligence tools.

Obtained PMP, ACP or similar project management certifications including SAFe.

Understanding of Sales Conduct and Risk Management practices

Master's degree would be preferred. 

QualificationsSalary Range: $80,000.00 to $155,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: ProjectPrimary Location: US-New York-New YorkOther Locations: US-Arizona-PhoenixSchedule Full-timeReq ID: 24009177