Program Specialist 2, Orca Central

Whatcom Community College invites applications for a Program Specialist 2 (Class Code 107I) position in the College’s student one-stop, Orca Central. This position reports to the Associate Director of Orca Central Operations. The Program Specialist 2 will support critical operations of the Orca Central space including, Advising, Financial Aid, TRIO & Student Support Services, Transitional Learning programs, and Running Start.

Responsibilities

Typical duties include but are not limited to:

Orca Central 75%

-Serves as a point of contact at the Orca Central front desk. Welcomes guests in professional, friendly manner.

-Promotes programs with outside organizations. Developed and implements resources and provides information and technical assistance related to Orca Central Operations.

-Develops and delivers public presentations on program related topics to new and prospective students.

-Monitors program numbers in relation to enrollment and retention goals. Identifies areas of improvement makes recommendations for improvement.

-Creates and maintains accessible onboarding and programmatic materials such as print, online, and audio.

-Independently directs new students through the onboarding process and recommends courses of action utilizing appropriate available resources.

-Maintains and updates student information as necessary, using tools such as CTCLink, Starfish, and Microsoft Suite.

-Supports Outreach and Admissions by organizing and leading tours of campus and campus facilities as needed.

-Monitors, maintains, and updates Orca Central related web pages and form submissions.

-Participates in on and off campus training and professional development.

-Supports departments on campus who have representation in Orca Central, including Advising and TRIO & Student Support Services, to coordinate appointments, manage in person and virtual drop-in advising, and provide relevant and timely information for general questions.

-Maintains and provides accurate programmatic information about Transitional Learning, ESOL, Adult Basic Education, High School Completion, and -General Education Development.

Other Duties & Responsibilities:

-May supervise staff.

-Performs other related work of a similar nature and level.

-Provides translation and interpretation services in Orca Central as skills permit.

Running Start-25%

-Manages Running Start inbox and phone line providing timely responses, sharing information, and connecting resources as need.

-Completes data entry for programmatic paperwork and reports.

-Provides information and assistance to program participants.

Minimum Qualifications:

-High School graduation or equivalent.

-Two years of experience with the programmatic areas.

or equivalent combination of education and experience.

-Proficiency in MS Word, Excel, Outlook. Ability to learn new software and programs.

Preferred Qualifications:

-Bilingual (Spanish preferred).

-Experience working with diverse populations and the ability to actively contribute to a work environment that embraces diversity.

-Ability to multitask in a fast-paced environment while maintaining high levels of accuracy and confidentiality.

-Ability to work independently and accomplish program goals and deadlines with minimal supervision.

-Ability to communicate clearly and effectively in writing and verbally with individuals and groups.

-Ability to develop innovative solutions to workplace challenges.

-Ability to independently analyze complex problems, apply knowledge and problem-solving skills to take appropriate actions to resolve the issue.

-Experience with facilitating small groups and with public speaking.

Salary and Appointment:

-Range 42, full-time Classified salary starting at $3,537.00 per month with periodic increments to $4,602.00 per month.

-Forty hours is a standard full-time work week.

Benefit Package:

-The position comes with a full benefit package, including health, dental, life, long-term disability insurance and a retirement plan.

-Accrues 8 hours per month of sick leave and 11.33 hours per month vacation leave with periodic vacation accrual increases based on longevity.

Additionally, as a Washington State, public higher education institution, WCC offers the following:

-Whatcom Community College is a qualified employer for the Public Service Loan Forgiveness program (PSLF). If you work for the College full time, have had Direct Loans and are on an eligible repayment plan, you are eligible to apply.

-Full-time employees are eligible to apply and participate in the Whatcom Community College Employee Tuition Program, which provides a tuition waiver for available and eligible WCC courses.

-Full-time employees may qualify for Washington State Paid Family Medical Leave (PFML) benefit.

Start Date:

-As soon as can be arranged with successful candidate.

Application Due Date:

-Applications due by Monday, June 3rd, 2024 at 5:00 pm.

How To Apply

A completed application consists of an online application and:

-Cover letter which includes a diversity statement that addresses how you have committed to equity and inclusion in the past and how you might support a diverse workplace and educational environment through this position.

-Current resume.

-List of 3 professional references with contact information.

Please apply on our website: https://www.whatcom.edu/job-info