Job Posting: Retention Specialist for High-Ticket Services

Location: Sample and Sawgrass Expressway

Position: Retention Specialist

Job Description:

We are seeking a dedicated Retention Specialist with a strong talent for handling buyer's remorse, addressing competitors' negative remarks, and managing bad reviews. Our company operates in a high-pressure sales environment where customers often misunderstand our contracts. This position is newly crafted to help retain business after a sale is made and while a job is in progress.

Key Responsibilities:

- Address and resolve customer concerns and complaints effectively.

- Use rebuttals to mitigate buyer's remorse and negative reviews.

- Counteract competitors' negative statements about our company.

- Follow up with customers after sales to ensure satisfaction and retention.

- Retain business by clarifying contract terms and benefits.

- Manage customer retention throughout the job progress.

Qualifications:

- Experience in a high-pressure sales culture.

- Proven track record in customer retention and conflict resolution.

- Strong understanding of contract terms and customer expectations.

- Experience in the long-distance household goods moving industry is highly preferred.

- Familiarity with Granot, GoTo, and Google Workspace is a significant plus.

Schedule and Compensation:

- 40 hours per week, 6 days a week (staggered schedule).

- Weekly pay of $600 starting base plus commission.

- 3 months in-office training followed by consideration for a remote hybrid for weekend shifts.

- 1099 position.

- Catered lunch once a week.

How to Apply:

Send an email to support@missionvanlines.com to schedule a time for our open house being held on May 28th from 1-3 PM.

Join us to be a part of a dynamic team where your skills in customer retention and conflict resolution will be highly valued. We look forward to meeting you!