Front Desk Supervisor

We are looking for an experienced and detail-oriented Front Desk Supervisor to join our team at Shoreline Inn! We’re a family-owned and operated 30-unit hotel on the beach in Cayucos. As a Front Desk Supervisor, you will be assisting in managing front desk operations and ensuring an exceptional guest experience.

FRONT DESK DUTIES AND RESPONSIBILITIES

Assist the General Manager with daily operations

Oversee front desk operations, ensuring smooth workflows

Provide general supervision, including training and engaging front desk staff

Conduct annual performance reviews for front desk staff

Maintain office equipment and supplies

Contribute ideas to increase occupancy and profitability by promoting hotel services and amenities

Set an example of commitment and professionalism for team members

Interact and cooperate with all staff members to maintain high service standards

Ensure high standards of guest satisfaction and handle guest complaints and inquiries effectively

Be flexible with work shifts, including weekends and holidays as needed

FRONT DESK SUPERVISOR REQUIREMENTS AND QUALIFICATIONS

High school diploma or equivalent (GED)

Minimum of 2 years of experience in the hotel industry

Proven customer service skills with a strong guest-focused mentality

Excellent verbal and written communication skills

Strong management, communication, and multitasking abilities

Ability to coach and develop team members

Ability to work under pressure and solve problems efficiently

Basic IT skills preferred: word processing, data entry, familiarity with hotel management systems