Account Manager, Manhattan
About the roleUber Eats is looking for sharp, highly motivated individuals to join the Account Management Team in the New York territory. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.What the candidate will do
Manage and expand a book of business that consists of the highest value local restaurant groups in the greater New York market
Collaborate with your accounts and unlock growth and expansion opportunities
Educate the merchants on the value of in-app marketing, Ads, and other product offerings
Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
Maintain merchant retention and facilitate brand expansion
Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
Act as an ambassador of Uber Eats' mission, brand, and product
Travel at least once a month to the assigned territory
This position requires 2-3 days in-office
Basic qualifications
At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
Proficiency in Salesforce and Google Sheets/Excel
Preferred qualifications
Experience dealing with integration/POS related issues
Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
Experience in SQL
Ability to clearly frame a value proposition and build a case by asking the right questions
Persistence and influence to overcome objections and gain commitment from clients
Ability to manage complex problem solving when working towards a goal
For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdbY9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform