Craggy Gardens Visitor Center Lead on the Blue Ridge Parkway

Join a community with a purpose! At America's National Parks, a not-for-profit partner of the National Park Service, we're more than just a retailer. We're a mission-driven organization fueled by a passion for connecting people to the stories and landscapes that define America. Find your place in a team dedicated to education, service, collaboration, sharing, and excellence.

Educate Park enthusiasts of all ages about the wonders of Craggy Gardens on the Blue Ridge Parkway and the National Park Service mission. Serve as a friendly and knowledgeable ambassador for America's National Parks, providing exceptional customer service. Work collaboratively with a passionate team to create a welcoming and informative retail environment. Share your love of National Parks and inspire others to explore and protect our public lands. Strive for excellence in all your interactions, ensuring a memorable experience for every visitor.

This is an hourly full-time Store Lead position at our store at Craggy Gardens Visitor Center in Asheville, NC.

As an employee of America’s National Parks, you'll have the opportunity to:

Support the National Park Service and other public trust partners: We operate park stores in over 175 iconic locations, and every purchase helps fund vital educational programs and conservation efforts.

Make a real difference in people's lives: Every day, you'll connect with visitors from all walks of life, helping them discover the wonder and history of our national parks and monuments.

Work in a collaborative and inclusive environment: We believe in the power of teamwork and create spaces where everyone feels valued and heard.

Grow and develop your skills: We offer ongoing training, knowledge sharing, and opportunities for professional advancement.

Be part of a legacy of excellence: For over 50 years, America’s National Parks has been a leader in retail with a purpose, and we're committed to continuing that tradition.

Key Accountabilities:

Minimum of three years' experience in retail management.

Motivate and lead a team to share a passion for history and engage visitors with historical products.

Results-driven with a focus on achieving sales and profitability goals.

Bring history to life for visitors through engaging storytelling and product knowledge.

Ensure a welcoming and rewarding experience for all visitors, building rapport and genuine connections.

Complete transactions efficiently and accurately while fostering visitor engagement.

Thrive in a fast-paced, people-oriented environment, connecting with visitors from diverse backgrounds.

Navigate complex historical topics with sensitivity and respect.

Possess a thirst for knowledge and a commitment to lifelong learning.

Essential Functions:

Ability to fulfill the Key Accountabilities listed above.

Ability to work a flexible schedule, including weekends.

Maintain a record of prompt and reliable attendance.

Proficiency in computer applications, including Microsoft Office Suite.

Function effectively as part of a team and build positive relationships with colleagues.

Provide exceptional customer service, exceeding visitor expectations.

Identifies growth opportunities by regularly reviewing store sales.

Assist visitors in selecting products, recommending complementary items, and sharing historical insights.

Maintain a safe and appealing store environment while supporting America’s National Parks mission.

Restock the sales floor while following visual merchandising guidelines and help create visual displays. This includes lifting boxes weighing up to 15 pounds to a shelf height of 5 feet and may require standing for long periods of time to include bending, squatting, and reaching.

Operate cash register efficiently, processing payments accurately, and maintaining detailed records.

Ensures timely deposit of daily sales receipts, managing controllable expenses including payroll and operating expenses, and maintains accurate records according to America’s National Parks policy.

What We Offer

Competitive salary and benefits

25% discount on purchases at more than 150 Eastern National facilities.

Opportunities for growth and development

A positive and supportive work environment

The chance to make a difference in the world.

If you are passionate about our mission and share our values, we encourage you to apply here. We are always looking for talented individuals who can help us continue to make a difference.

To learn more about America's National Parks, the educational branch of Eastern National, please visit our website at https://americasnationalparks.org/ or http://easternnational.org/

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.