SERVICE CONSULTANT Must have experience

The service consultant is the primary liaison between the customer and the service technicians.

Only experienced Consultant Apply

They play a crucial role in understanding the customer's service needs and communicating them effectively to the technical team. The consultant ensures a high level of customer satisfaction by providing exceptional service and support throughout the repair process.

KEY RESPONSIBILITIES:

-Greet customers and assist them with any inquiries regarding vehicle repairs and maintenance.

-Conduct initial diagnostics to understand the customer's concerns and vehicle issues.

Prepare accurate service estimates and explain them in detail to the customers.

-Schedule service appointments and coordinate with the technical team to ensure the timely completion of work.

-Monitor the progress of vehicle repairs and keep customers informed of any changes or additional recommendations.

Process service orders and maintain detailed records of customer interactions and transactions.

-Handle customer complaints and resolve issues promptly to maintain a positive reputation for the shop.

-Advise customers on warranty protections, potential cost savings, and preventive maintenance strategies.

-Collaborate with the parts department/vendors to ensure the availability of necessary components.

-Stay updated on the latest automotive technologies and service offerings.

QUALIFICATIONS:

Proven experience as a service consultant in a similar role in the automotive industry.

-Strong understanding of automotive systems and repair processes.

-Excellent communication and customer service skills

-Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

-Proficiency in using automotive service software and tools. A valid driver's license and a clean driving record.

-High school diploma or equivalent, further education or certification in automotive service is a plus.

PERSONAL ATTRIBUTES:

-Detail-oriented with strong organizational skills.

-Empathetic and patient when dealing with customer concerns

-A team layer with the ability to work independently.

-Committed to continuous learning and professional development.

WORK ENVIRONMENT:

The Service Consultant typically works in an office within the automotive repair shop but may also spend time in the service area. They should be comfortable working around vehicles and in a noisy environment when necessary.