Account Manager Needed - Encore Landscape
The Account Manager is responsible for overseeing and maintaining client relationships on assigned commercial landscaping client accounts and properties. You will serve as the primary point of contact for your clients, keeping them informed of services, schedules, and relevant updates to deliver ongoing quality and total satisfaction.
Responsibilities for this position include but are not limited to:
-Develop and nurture authentic, long-lasting, relationships with clients - Create raving fans
-Serve as main point of contact and liaison for clients and facilitate clear communication
-Conduct monthly on-site visits to assess maintenance quality; review property conditions with clients and field operations team
-Proactively communicate scheduled maintenance visits, landscaping updates, and relevant timelines to clients
-Proactively address and resolve client complaints/concerns regarding landscape maintenance
-Ensure timely and satisfactory follow-up on all client inquiries, proposals, and requests
-Confirm client satisfaction regularly through verbal and in-person touchpoints
-Continually identify opportunities to improve quality of service
-Collaborate with Landscape Specialists to recommend potential extra services customized to client properties and requirements
-Master communication with Specialists and Division Teams
-Compile and distribute detailed budgets and pricing for each client property during budget cycle, working closely with division specialists for inputs and time-phasing of work
-Respond to internal communications in a timely manner and utilize Slack consistently and effectively to collaborate with team members and address outstanding issues
-Perform other related duties as assigned
Qualifications:
-Outstanding client service aptitude with ability to build authentic client relationships
-Strong verbal, written, and interpersonal communication skills
-Highly responsive follow-through and attention to detail
-Experience coordinating multiple client accounts and properties
-Motivated by client retention through consistent quality and relationship-building
-Horticulture, landscape services, or related industry experience a plus but not required